And still no willingness to actually state your issue for a solution ? 
One day Iāll understand people, maybe.
But again since you did not read anything, no a bad rating is not an experience of supportā¦ No one can help from a Play Store comment, no way to contact you back, no details and limited to 350 chars 
Canāt you report slander reviews like that? I donāt think Iāve seen sexuality discussed even once in the months Iāve been using the app and forum pretty much every other day.
Thereās a button to report yes and then itās handled by bots or dumb people and the result was :
(It does break 80% of the rules ā¦)
Despite this being slander / defamation and obvious fake lies for the rest. Google is a joke, they remove good ratings randomly because they think they are fake or the user rated too soon after using the app, and yet allows this ā¦
I can escalate and thereās a 50% chance itās removed, but this is the joy of Play Store as the title of this thread
But even without the Google issue, I really canāt understand why people would assault random guy like that with this kind of stuff just because they donāt like paid apps?
So I join the beta explaining that thereās cache on displayed data and should contact support if thereās issues.
Instead Iāll leave the beta and leave a bad rating on the prod release that does not have the issue.
Iām so tired.
Thanks @Hyperion despite all the previous exchanges and the forum posts, you still think that killing the app with a bad rating will solve your issue by magic
People are so nice and respectful
Well I guess taking time to explain each time that it only covers English and 1 sort and so not 90% of the case is being snarky.
Always nice to see that kind of user.
So I enable the option to download all the media and bad rate. Then when the dev post an answer explaining how to contact, the user complains that thereās no github to report issues ā¦ and that the dev must correct his phone configuration by magic ā¦
Itās really fun to be Play Store
Do you think he would give 5 stars if you bombarded him with ads to keep the app free of charge?
I wonder if these people also give a 3-star-rating for a restaurant because the food was really delicious, but they had to pay in the endā¦
I donāt know probably 
The worst is that they do not even understand that everything is made for them to improve Play Store app quality ā¦
No ads, increased privacy, real long trialā¦ And still killing the app ā¦ While 5 star rating low quality apps full of ads ā¦
Play Store is doomed.
Doing support on Holidaysā¦
| Tim | Thu, Dec 28, 2023 at 3:04 AM |
|---|---|
| To: support | |
| Seems like a really cool appā¦ I have it connected to my subsonic server, it does not seem show the library. Is it trying to sync I think, but I have a pretty large collectionā¦ Several TBā¦ I canāt imagine itās trying to make a local copy of my database. What am I doing wrong? |
Thanks
Tim
---- Technical details, do not remove ----
Symfonium: 7.1.0a-1202 [true/0/186/84]
Android: 13 - 33 [arm64-v8a,armeabi-v7a,armeabi]
Device: motorola - moto g power 5G - 2023 [devonn_g_sys - devonn]|
| Symfonium support | Thu, Dec 28, 2023 at 10:55 AM |
|---|---|
| To: Tim | |
| Hi, |
Symfonium is offline first and all its magic is possible due to local optimized copy of the data.
Sync should be fast even on large libraries unless you use an unmaintained server that requires compatibility mode.
Regards,
Tolriq
[Quoted text hidden]|
| Tim | Thu, Dec 28, 2023 at 3:26 PM |
|---|---|
| To: Symfonium support | |
| I think you missed my pointā¦ I do all that and donāt get any music in the libraryā¦ Either from the local device or subsonicā¦ Both after going through a scan. |
Thanks for the help
Tim
[Quoted text hidden]|
| Symfonium support | Thu, Dec 28, 2023 at 3:48 PM |
|---|---|
| To: Tim | |
| Well all I have is what you tell me |
You asked a question I answered, you do not mention local device or sync finishing.
See
To provide proper logs and details.
Regards,
Tolriq
[Quoted text hidden]|
| Tim | Thu, Dec 28, 2023 at 3:56 PM |
|---|---|
| To: support | |
| OK. I think we are misunderstandingā¦ Seems like a good appā¦ However I cannot get it to play music or show anything. I can see everything in folder viewā¦ |
Both locally and subsonic:
āhave it connected to my subsonic server, it does not seem show the library. It is trying to sync I thinkā. But I get nothing after the sync.
Thanks
Tim
[Quoted text hidden]|
| Symfonium support | Thu, Dec 28, 2023 at 4:03 PM |
|---|---|
| To: Tim | |
| I perfectly understand, on the other hand as I said I need logs and details to be able to help. |
I have no magical power to see what you do on the app, how you configure it or what Subsonic server you may use ā¦
Regards,
Tolriq
[Quoted text hidden]|
| Tim | Thu, Dec 28, 2023 at 4:21 PM |
|---|---|
| To: support | |
| Should get itā¦ Now |
[Quoted text hidden]|
| Symfonium support | Thu, Dec 28, 2023 at 5:17 PM |
|---|---|
| To: Tim | |
| The logs are nearly empty and you provided nearly no details ā¦ |
Seems you are using the original Subsonic server, you need to check the option compatibility mode for the sync to work and it will take time.
If you have a large library and want to keep using that server then Symfonium is probably not the app you want to use.
Most maintained servers have joined Open Subsonic that I initiated to fix and improve API.
Regards,
Tolriq
[Quoted text hidden]|
| Tim | Thu, Dec 28, 2023 at 5:29 PM |
|---|---|
| To: Symfonium support | |
| > The logs are nearly empty and you provided nearly no details ā¦ |
Because I do t have anymore detail the app doesnāt do anything.
Seems you are using the original Subsonic server, you need to check the option compatibility mode for the sync to work and it will take time.
I explained that throughout the emailsā¦ If Iām using āsubsonicā thatās what Iām using, not masonic not airsonic nor any of the other alternately named servers, there is only one āSubsonicā. Not sure where you missed thisā¦ My original QUESTION TO To which after 2 emails AFTER SUGGESTING I expected you to have a ācrystal ballāā¦ Of course I donāt expect that, but I sent you the pertinent support Info (rather your software added it to the email.)ā¦ So I went through the effort to get you the logs and you have the audacity to complain that there wasnāt much infoā¦ Of course there isnāt an info the app doesnāt do anything but look pretty.
If you have a large library and want to keep using that server thenā¦
I explained this in the first email
Symfonium is probably not the app you want to use.
Certainly it is notā¦
Most maintained servers have joined Open Subsonic that I initiated to fix and improve API.
Thanx for the help., Iāll be uninstalling
[Quoted text hidden]|
| Symfonium support | Thu, Dec 28, 2023 at 5:57 PM |
|---|---|
| To: Tim | |
| Thanks for the bad rating, itās really nice, I wonder why I bothered trying to help you during my holidays ā¦ |
Subsonic is an API so it defines all the servers that use it ā¦
Everything is covered in the doc [Wiki] Subsonic / OpenSubsonic - media provider configuration
So thanks for the bad rating killing the app for doing what it says it does and for me trying to help you despite you refusing my help.
Amazing lack of respect, Merry Christmas ā¦
Regards,
Tolriq
[Quoted text hidden]|
| Tim | Thu, Dec 28, 2023 at 6:13 PM |
|---|---|
| To: Symfonium support | |
| The bad rating is for the attitude. You wrote a piece of software and released it to public on play storeā¦ It seems to work well for some peopleā¦ It doesnāt work at all for me, I have worked in some sort of tech support for 20 yrsā¦ And am a pretty expiriences software designerā¦ Im certain your player took some effort to get on the Google play store. And Iām certain youāve made some money with this app. I took āmy holidayā and sent a problem ticket in asking for help, because it DOESS NOT work. I would think this is something you would want to addressā¦ After several attempts at being polite you gave me continued attitudeā¦ So I wrote a truhfull reviewā¦ The app doesnāt work for meā¦ And the support provider is rudeā¦ Nothing untruthful there so my review is 1 starā¦ |
Happy new year
T
[Quoted text hidden]|
I am glad I never had.him as a support contactā¦
Itās funny how (at least in my personal experience) people who let their texts meander with plenty of āā¦ā instead of writing actual sentences often lack a clear train of thought.
Kind of makes sense tho: If you never finish a thought, why finish a sentence?
The app works just fine for me (with multiple providers) and Iām almost at 22TB now.
(Late) merry christmas!
