Symfonium seems to be showing the wrong technical / codec information for my recently added tracks. My setup is a Synology NAS with Plex as the media provider, and I cache all my tracks offline on my phone for playback.
For instance, during playback it shows a track (cached offline) as “OGG/OPUS - 488kb/s - 48,0kHz” even though it’s actually a lossless FLAC file. Windows properties, Plex, MusicBee and MediaInfo all correctly show the track as a genuine .flac with a bitrate of ~1050kb/s, so I’m pretty sure that information is correct and just not showing properly in Symfonium.
It’s the first time I’ve had this issue and it only seems to apply to music I added today, so maybe it has to do with the recent update. Any help would be appreciated.
Edit: it seems like Symfonium is not downloading the original file but a lower quality versionfor some reason, even though the quality is set to original. Looking at the same song I mentioned, the original file on my NAS is 30 MB while the one cached offline is just 12 MB (according to Symfonium).
Edit: added some screenshots. The first one illustrates what the rest of my collection looks like (correctly displaying the FLAC information). The second is what my recent tracks are appearing as (inaccurately showing OGG/Opus).
Thanks for the quick reply. I removed the track from the local cache to make sure it didn’t get hung up on the stored file, force closed the app and restarted it. It still shows up as OGG/Opus so the issue is still there. I’ve uploaded the log as “Flee3”. Hopefully that tells you why it’s not connecting directly. This wasn’t an issue with any of the 1000+ other songs I’ve streamed from my NAS or cached locally so I’m not sure what could be causing this now.
Unfortunately the logs do not show why it’s not trying to connect back without using the plex proxy
You can add again the provider, wait for full sync, then delete the previous one to workaround this. Will add more logs for next release to investigate if this happens again.
Thanks. It took a few tries and I had to repeatedly add providers and / re-sync / clear some local files but that workaround did the trick. I hope it doesn’t happen again and that whatever you planned for the next release can help. Much appreciated.
You may be able to get around this limitation by manually opening ports for plex on your router, and pointing Symfonium to either your public IP address or set up a domain or dynamic DNS that points to you plex server.
Thanks for the advice. I’m not that familiar with networking so that seems like a fair bit to learn for just a maybe.
Either way, the issue still persists for now. All new music I add is still streamed / cached as a lossy OGG/Opus track on Symfonium. Having to re-add my media provider, clear cache, delete the old one and re-sync the library every time I add another song is quite the pain.
Would moving away from Plex fix this? If so, what’s recommended?
Thanks for the suggestion. I might give it a try but prefer using the simple Synology DSM packages over learning how to use docker. I’m still hoping I can figure something out or this can be fixed with just Plex.
I’ve found another workaround of sorts. As far as I can tell, the issue (mainly?) happens when immediately saving the file locally. Disabling the setting to automatically cache the provider offline, streaming the track from my NAS (which seems to be lossless), and then manually selecting “save to permanent cache” for that one particular track does seem to save it in its original quality.
Will add more logs for next release to investigate if this happens again.
Hey, @Tolriq. I just wanted to see if you had added these logs? This issue is still persistently happening and the suggested workaround of adding the same media provider, doing another full sync and then deleting the old one doesn’t work most of the time. I don’t want to make a new ticket if there’s no new logs that might help so figured I’d ask first. Thanks!
