Symfonium saving files in low quality

[Flee]

Logs:

Upload description: Flee_

Additional information:

Symfonium saving Plex files in low quality.

This is the same issue as discussed here:

Symfonium saving/streaming in low quality

Issue description: Symfonium seems to be showing the wrong technical / codec information for my recently added tracks. My setup is a Synology NAS with Plex as the media provider, and I cache all my tracks offline on my phone for playback. For instance, during playback it shows a track (cached offline) as “OGG/OPUS - 488kb/s - 48,0kHz” even though it’s actually a lossless FLAC file. Windows properties, Plex, MusicBee and MediaInfo all correctly show the track as a genuine .flac with a bitrate of…

I use Plex as my media manager. When I add new music to my server, import them to Symfonium and try to save them locally to my phone in FLAC, they often end up as an OGG/OPUS file with much lower bitrate.

Hopefully the new logs that were added can help resolve this. Thank you.

Reproduction steps:

Sync files wit

Media provider:

Plex

Screenshots:

[Tolriq]

Those logs confirms that all works as expected unfortunately.

Your server is not accessible from outside the LAN so when you are outside of your lan you are connected via the Plex relay servers

Locate: connections (false): [Connection(protocol=https, address=192.168.0.189, port=32400, uri=https://192-168-0-189.xxxxx.plex.direct:32400, local=true, relay=false), Connection(protocol=https, address=85.90.246.82, port=8443, uri=https://85-90-246-82xxxxxx.plex.direct:8443, local=false, relay=true)]

When you download via the Plex relay servers you have limited BW (1000) since you are not a PlexPass and so hi res flac does not fit and there’s transcoding.

The app tried and successfully returned to the LAN IP when it could.

You need to find a way to expose your Plex server to internet without using the relay if you never want transcoding.

[Flee]

Thanks! That makes a lot of sense and does seem to be the issue. I’m not sure why it would only do this some of the time and other files got through in flac just fine, but that’s probably got to do with the external access to my NAS never really having been configured.

For anyone else having this issue, I went into my Plex Network settings and simply unchecked the “enable relay” option. I’ve uploaded a few more songs and they all seem to save in original quality.

Much appreciated @Tolriq!