You are making your life harder than it needs to be and needlessly getting annoyed, you could have literally said
Please upload your files via the file uploader https://upload.symfonium.app
Any idea how long to type that on a phone ? 
When thereās Secure file sharing with support and How to gather logs and open an issue
The app have 100k users /, imagine loosing 30 seconds each time they contact me to repeat whatās already written when they create the issue.
Then itās all I do and canāt do support or update the app.
So no actually by answering fast I avoid loosing time to actually work on the app and the issue.
About the issue you said the app plays from the server, logs said otherwise. And I had to ask again details, you did not answer until deluan posted. I again asked for the details.
So in the end from my POV Iām not the one making this longer and harder than it needs to beā¦
Anyway I got the settings will try to repro.