Problem importing playlists

Support
1

App version

Production

Issue description

Whenever I try to import a .m3u playlist the playlist loads for a while and then when I click on it it’s just one song repeated for the number of songs that were intially in the playlist.
The .m3u is exported from musicolet and the songs are the exact same, i just wanted to move to symfonium because i don’t really like musicolet.

Device type

Phone

Media provider

Local device

Steps to reproduce

  1. open
  2. library
  3. playlist
  4. import
  5. local device
  6. click on the m3u file

Additional information

it happens both on my phone and my tablet, the files are the same

Screenshots

trouble-importing-playlist-v0-whdyotdfrcsg1.webp
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I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

debug.bonfi

2

I do not see any playlist import in those logs. You need to reproduce the import issue in them. Enable logs reproduce the import then upload.

3

I’ve uploaded another log, it’s debug.bonfi2

4

Can you confirm exactly how you create those playlists ? And confirm that you added the provider not in the default Folder mode but in Android mode ?

5

they were exported a couple weeks ago from Symfonium, from a previous device I had (the mp3 files are all the same, except for a couple i added the other day).
After I downloaded the app I clicked on local device, then i manually selected the folder that contains all the music

6

upload the playlist to https://upload.symfonium.app so I can check it’s content.

7

Done, the .m3u playlist files are called
Dad Music
Dancing Queen
Disney my Beloved
Favs
Ita
Journey mix
Late Night Sinatratra
lmao
Mamie
putting a spin
Why

8

The logs makes no sense. Can you show a screenshot of the media provider settings ? And how you import the playlists ?

9

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photo_3_2026-04-01_21-24-09
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photo_2_2026-04-01_21-24-09
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10

playlist>import>local device>import all

11

That playlist part should be empty and say you need to browse to the m3u to import them, that explain the issue.

Can you show a screenshot of that import screen ? Do you have a duplicate local device on providers after a restore maybe ?

12

if i browse and click on “exported smart playlist” and click on a m3u file it just says “error during import contact support with logs.”

this is if i click “local device” that’s what i see and if i click on any playlist it’s just the same song over and over like i said

image
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13

That screen should not show the list of playlist those are from the Android mediaStore and invalid for.

You need to either enable the automatic playlist import on the provider (but remove all the bad imported playlists first) then sync.

Or navigate from library/filemode/… your folder with the m3u and click 3 dots import.

14

where can i enable the automatic playlist import? i’ve looked for a while and can’t find the option

15

It’s enabled on your second screenshot :wink: Delete all your imported playlists, verify the option is still on, enable debug logs do a full sync, then upload new logs if there’s still an issue. But in all cases do not import from the import playlist it can’t work.

16

now on local device i can no longer see the playlists like i did before, but when i go to exported smart playlist it still says “error during import, contact support with logs”

I have uploaded another log

17

Again this is not a smart playlist so you can’t import like that, you need to navigate in library / file mode to the place where the playlists are then 3 dots imports.

In the logs a sync was already running so the new one you queued did not start yet. It’s probably ok now.

18

I’ve shared another log after i tried, but i still can’t even if i follow what you say

19

If you do not say the part you don’t understand it’s hard to answer :slight_smile:

Do not use import smart playlsit as it’s not one. Use the library mode of the app then file, then navigate to where the playlists are press the 3 dots on them then import. That’s the logs I’ll need if that does not work.

20

and that’s what i did before uploading the logs, i even uploaded one now