Play counts incrementing after a media provider sync

Support
1

Issue description:

I’ve noticed my plays are getting double counted and tracked it down to when I resync with my media provider (Jellyfin).
I’ve been happily playing music all day. They were all new albums as it’s a pretty fresh server, so I have all my listening for the day with a play count of 1. I then actioned a sync with Jellyfin, and all of a sudden all of my tracks are showing a play count of 2 (when I definitely only listened once)

Logs:

Upload description: logs uploaded under my forum name gambathia

Screenshots:

Additional information:

There’s a few albums that had this issue. It double counted all of my listening for the day. But 1 example to look at in the logs maybe is The Ballad of Darren by Blur

2

This is because Jellyfin incorrectly double the value. I need logs when playing and album and the corresponding Jellyfin logs.

3

Thanks for the quick response.

I’ve just sent a log from the app, after playing the first 4 tracks from “In Waves” album by Jamie xx
I also uploaded the corresponding Jellyfin log

4

From the logs it seems that it’s the pluging Jellyfin.Plugin.PlaybackReporting that duplicates the data.

5

I just tried uninstalling the plugin, but I get the same behaviour. It’s still duplicating straight after a sync.

I’m actually in the process of evaluating servers and I think it might be time for me to move on from Jellyfin, as I can’t get scrobbling to ListenBrainz or Last.FM to work. I think I’ll give LMS a go - the ListenBrainz sync feature will be great if it works well. As you may have guessed keeping an accurate listening history is important for me :slight_smile:

Happy to help debug this further though if you want, just let me know if you need more logs. Appreciate all your help so far

6

Honestly move to LMS :slight_smile: The dev is reactive and nicer.

1 Like
7

I have switched to LMS, and loving it so far. My listening history is getting reported correctly :star_struck:
The UI is simple but really nice I think. The 2 way sync with ListenBrainz is a great feature.

One question - after I have synced with LMS, Symfonium shows the “Last played” times in UTC. Is that a Symfonium issue? I feel like it’s the client that should be converting to local time, no?

8

Yes it’s Symfonium issue as not all Subsonic servers properly returns UTC.

But with nearly all users having migrated to OpenSubsonic servers I guess I can convert for OS.

Please open a feature request for that.

9

No probs, here you go - Correctly convert dates to device timezone

Thanks for all your help!