App version
Production
Issue description
I cannot get the app re-connected to OneDrive. My issue and efforts are exactly already described in After install, Error 404 trying to authenticate, how to progress, except that my “block opening external apps” is already off. What else can I try? Everything was fine until I accidentally deleted Symfonium permissions from my Microsoft account page. Since then, data was not retrievable and could no longer be synced, and all efforts to reconnect have failed. I did everything described as a solution so far, plus i uninstalled and reinstalled the app (I did use a backup to restore settings etc.). I also clicked the “internal clean up” option. I use Edge browser, the phone is Samsung S25 Ultra. All apps are updated.
Device type
Phone
Media provider
OneDrive
Steps to reproduce
open settings> manage medi providers>select onedrive
select Sign-in
Mircosoft sign in page appears, enter email address, click next
support. symfonium page appears Error 404 when trying to authenticate to a cloud server.
go to my microsfot account page
Symfonium app is listed as having permissions
app will not sync
Additional information
Also, after trying to authenticate and getting the Error 404 page, my Microsoft account will show that Symfonium DOES have permissions. However, it doesnt sync. No files are being displayed, Symforium is just empty.
Thank you for your help.
I searched existing issues first
on
I understand that logs are mandatory
on
Log upload name / description
AliceFromDallas