So since this nice person keep assaulting on Play Store and tells me that I was very nasty in the email Exchange and that due to my bad English I was not able to guess his issue from the start because he perfectly explained it, here’s the full e-mail exchange as I won’t let this pass on Christmas day.
Symfonium: Music player & cast
9 messages
| Karl <> | Fri, Dec 23, 2022 at 7:19 AM |
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| To: [email protected] | |
| Just purchased your premium version and noticed that the app will not accept a password that I put in to backup my settings. I don’t remember logging in in the first place. What should I do? Uninstall and reinstall? |
Thanks,
Karl|
| Symfonium support [email protected] | Fri, Dec 23, 2022 at 10:18 AM |
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| To: Karl <> | |
| Hi, |
I’m not sure, I follow, but when you export your settings you have to enter a password as it encrypts the data. There’s a red warning about that.
If you forget your password then you can’t restore your backup.
You do not need to reinstall the app, you just can’t use the backup and need to reconfigure the app again if you reinstalled or export again the setting and remember the password.
Regards,
Tolriq
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| Karl <> | Fri, Dec 23, 2022 at 8:13 PM |
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| To: Symfonium support [email protected] | |
| Yes, I know what you’re saying, cause I’ve seen that screen for restoring. My problem is that it does the exact same thing when I try to export or save my settings. I deleted the app data and started all over, just like installing brand new. I just want to play songs stored on my phone, and in Google Drive, since I don’t use any of those services your app shows. So, when I select local, I don’t have to enter a password. It plays the songs just fine. But, when I try to save all of my settings, it demands a password that is a minimum of 3 characters, which I haven’t created yet, and it won’t accept anything I type in without giving me that red error message. Do I have to join one of those 5 cloud services your app lists and use that password before it will work? |
Thanks,
Karl
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| Symfonium support [email protected] | Fri, Dec 23, 2022 at 9:28 PM |
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| To: Karl <> | |
| What red message ? |
When you export the settings that’s the moment you set the password for that backup file.
As soon as you enter more than 3 letters in the field you should be able to click the button.
Regards,
Tolriq
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| Karl <> | Fri, Dec 23, 2022 at 11:11 PM |
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| To: Symfonium support [email protected] | |
| OK, I provided 2 screenshots for you to look at. When I typed in the numbers 7990, the Backup button lit up. When I pressed it, I get the “Error during backup” message at the bottom with your red app logo. So, as you can see, I am using your app correctly. If this can’t be fixed, I am going to want a refund. I am going to be upgrading phones in Feb and I do not want to set up all the settings again manually. I have done this twice already. Plus, I’m not happy about the fact that I can’t connect my mp3s on Google Drive, either. |
Thanks,
Karl
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| Symfonium support [email protected] | Sat, Dec 24, 2022 at 10:34 AM |
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| To: Karl <> | |
| The thing is that it’s currently hard to get the proper information from you, giving the error message would have helped a lot. |
I need logs [Wiki] How to gather logs and open an issue to see what is the actual error.
And it will be fixed.
About Google drive it’s not advertised as supported and Google have decided that they do not want to offer normal access to the files for apps :
https://issuetracker.google.com/issues/139965899
With said said you can open a feature request at Feature requests - Symfonium support and I’ll see if it’s possible to offer that via offer ways.
Regards,
Tolriq
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| Karl <> | Sat, Dec 24, 2022 at 11:45 AM |
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| To: Symfonium support [email protected] | |
| OK, I attached the log file for you. I am using Android 13 on a Samsung Galaxy Note 20 Ultra. Yes, I know you don’t advertise Google Drive. I use another app called Cloudbeats, and somehow they can play on Google Drive and you tell me that Google doesn’t allow you to? I opened a feature request. |
Thanks,
Karl
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| Symfonium support [email protected] | Sat, Dec 24, 2022 at 12:38 PM |
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| To: Karl <> | |
| Thanks for the bad rating too, I really appreciate it, trying to kill the app is really a nice move … |
Sometimes I wonder why I keep doing quick support during my holidays to be treated like that …
You do know apps are made by humans? That I’m an indie dev but still a human? And that humans still deserve a little respect?
Humanity would be way better if people were kind to each other.
Anyway thanks for the logs that show the issue, will be fixed in the next release when I’m back from holidays.
Regards,
Tolriq
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| Karl <> | Sat, Dec 24, 2022 at 12:44 PM |
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| To: Symfonium support [email protected] | |
| You deserve the bad rating. Refund my money and I’ll remove it. You think you’re wasting money? I’ve wasted way more than $5 of my time responding to you! |
Thanks,
Karl
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