WebDAV connection to pCloud stuck at "Preparing sync"

Support
1

Issue description:

After installation, I setup the connection to a pCloud account via WebDAV. Connection to the media provider is successful (navigation in the filesystem works fine). However, the app gets stuck at “Preparing sync” step indefinitely, regardless of what my following actions are (e.g. clearing tags/media info/playback cache, clearing internal states etc.).

Logs:

debug-20231119_223210.zip (174.6 KB)

Screenshots:

Screenshot_20231119-224040
Screenshot_20231119-2240401440×3120 198 KB

Additional information:

Device: Google Pixel 6 Pro, Android 14, Build UP1A.231105.003
pCloud account: Premium Plus Lifetime, Data region US

2

Hum that’s strange I do see media being scanned so the counter should move.

How many files do you have?

Can you eventually provide a test account so I can reproduce ?

3

Weird indeed. The message doesn’t change, neither does a counter appear. There are many audio files split into different sub-folders, maybe a few thousands.

I don’t think it’s possible to provide a test account on pCloud. I can share a folder via a direct link for you to access, but the service doesn’t seem to provide a guest/test account functionality.

4

Maybe you can try the share function in case webdav works on it yes.

I tried a free account but they disabled WebDAV on those …

I do see a strange error in the logs that may be tied to pCloud proxy closing the connection badly, but without a repro all it will take a lot more time to debug as I’ll need to send you test APKs to pin point what they do.

5

I just emailed you a link. Let me know if this works for your testing.

6

Well no does not work :frowning:

Will try to send you some test APK later today with a random attempt in it and probably some more logs.

7

So for the record for the other people, pcloud webDav implementation is completely broken and many other software do not support it.

If you have interest in pcloud support via it’s native API please comment here :slight_smile:

8

I’d be interested in pcloud support.
I’ve got a 2TB lifetime account and was using it to back up my music from my raspberry pi (which is running navidrome).
If pcloud support worked well I could potentially get rid of navidrome on my raspberry pi.

1 Like
9

pCloud currently does not allow new app registration due to abuse and refuse to give any more details or deadline. See changelog. You can try to ask them as paid user to allow Symfonium.

1 Like
10

Hello. At the moment I’m dealing with pCloud this way:

460edb1a-3a3c-4401-8383-9ea895e62c1f
460edb1a-3a3c-4401-8383-9ea895e62c1f1440×3120 88.9 KB

1 Like
11

Need to have pCloud apk. And add as “local device”. But it cannot be saved for offline use. Webdav works very poorly even with a paid account

1 Like
12

Hello, I’m following your suggestion to comment. I’m interested in using Symfonium with pCloud. I’m not a programmer etc, but if it were available as a media source, I would love to use it. Thanks a lot for creating such a great app. :slight_smile:

13

Again there’s nothing I can do about this :

image
image895×877 39.5 KB

In English:

Hello,

Thank you for your feedback.

I’m really sorry, I understand that you have reputable apps but we can’t reopen API access for just one app, so as we’re not ready to open it up for everyone, pCloud API access will be closed until an unspecified date.

I look forward to hearing from you and remain at your disposal should you have any further questions.

Have a nice day

Sincerely
Pauline
pCloud Support

14

No worries at all. Perhaps they’ll make it available some day. Cheers! :slight_smile: