Taking a long time to play from Plex or stopping frequently

Issue description:

Symfonium frequently fails to play a track after the play button is pressed. Or if playing an album it will frequently stop after one track and not play the next. I have no issues using Plexamp

Logs:

Upload description: bubomike

Additional information:

 

 

Reproduction steps:

 

 

Media provider:

Plex

Screenshots:

     

Please try again with version 12.2 when it’s validated by Google and provide new logs showing the issue if it occurs again.

Still similar issues. The latest log upload (two times?) should show a failure to start playing one album (Parallel Lines), then after closing the app and restarting and trying to play again the wrong track was played (The Best of David Gray, which had started playing ok but stopped after a few tracks).

I can see the start issue due to Plex not answering a call an something on my side ignoring a timeout.

You can disable transcoding engine in playback/decoding to workaround. (But would be nice to see why the Plex server stop answering (Check it’s log).

I can also see that the app is not excluded from battery optimisations, so since the playback does not start before screen off, this causes issues as it can’t go foreground.

But I do not see the wrong track being played.

I couldn’t see anything obvious in the Plex log. Anyway, have updated Plex, disabled the transcoding engine, and have given Symfonium unrestricted background usage. I’ll update this if the problem continues to occur.

Log just uploaded with the wrong track being played. The app shows what it thinks is playing which is the first song from the album


However, it is actually playing the last song from the previous album. If I stop playing and try a different album/track, the same happens: it repeats the last played song from the previous album. I had to completely stop the app and restart it to make it play correctly.

There’s no new logs uploaded with your name.

That’s odd. I shared the logs immediately before I posted, and gave my username. It all seemed to work fine. I’ll do another one soon.