Sync not working on android 17

Support
1

App version

Production

Issue description

Sync is no longer working once upgrading to android 17

Device type

Phone

Media provider

Plex

Steps to reproduce

Go to media source and click sync it times out after a minute

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

Airtas

2

Hi @airtas, thanks for the logs.

Android 17 isn’t the problem. Your Plex server is reachable, but both the server and plex.tv reject the sign-in Symfonium has saved (“User could not be authenticated”). The app keeps retrying for about a minute and a half and then gives up, which is why it looks like a timeout.

This usually happens when the Plex sign-in has expired or been revoked, for example after a Plex password change or “sign out of all devices”.

To fix it, edit your Plex media provider in Symfonium. In the Authentication section, press Sign-In to generate a new token, finish the plex.tv sign-in, save, then run a sync again. If you use a home user with a PIN, make sure the PIN is still correct.

If sync still fails afterwards, please upload a fresh log right after the failed sync.

3

Thanks, that worked!

I did try that yesterday but I must’ve not hit save.