Sync doesn't work

Issue description:

I just click on the button to sync my provider. It last 1 min and half then if has a warning icon that says that it has an error. I can’t retrieve the new media from my provider. I uploaded the debug log file with ID “biji1”

Logs:

Upload description: biji b

Additional information:

 

 

Reproduction steps:

 
Click on Sync on provider
 

Media provider:

Jellyfin

Screenshots:

 

    

2025-03-26 01:43:16.074 Error JellyfinLogger Request Error (0/3): 500 [Error processing request.]

Check your server logs to see why it fails and fix the issue.

Thank you for your support, I managed to fix it.

For information it was related to my jellyfin server indeed. Apparently, it couldn’t retrieve some Artist because maybe it had some korean or asian character in it. To fix, restart the jellyfin container with the environment variable DOTNET_SYSTEM_GLOBALIZATION_INVARIANT set to 0 and it worked.

Source: [Issue]: Library scan fails if library folder contains Korean(Hangul) files or folders · Issue #11528 · jellyfin/jellyfin · GitHub