Symfonium on my Android TV keeps crashing

App version

Production

Issue description

I’m trying to use Symfonium on my Android TV and it keeps crashing. It just happened 3 times in the last hour. The first time it was about a minute after I started the app. The second time I was able to search for a song on my NAS, and it crashed before I could play it. The last time, it actually finished playing the first going (from my NAS) and crashed immediately after.

Device type

Android TV

Media provider

Plex

Steps to reproduce

  1. Launch the app
  2. Search for a song
  3. Play it

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

Ben1265 logs April 11

Start by updating the app. Then I’ll need a bug report uploaded to https://upload.symfonium.app

The logs does not show why the device kill the app and it’s too old to log it on restart.

Hi Tolriq. How do I update the app? I see no option to do so in the menus, and when I go to the play store and search for Symfonium, it just tells me to open the app, as it can detect that it’s already on my system. Do I need to uninstall it first? Isn’t that going to wipe out all my settings?

How did you install it ? If you uninstall yes you loose settings.

I went to the Android TV’s App store, looked for Symfonium and installed it. I mean, I’ll uninstall if I have to, but if there’s another way, I’d much rather use that. It took a while to tweak it just right :wink:

I’m not on your device so can’t know :slight_smile: On the shield play store the updates are in a specific section.

OK, let me research that. Thanks.

I’m at a loss. I went to the Manage Apps section of the Android TV Play Store, and it states that no apps need to be updated at this time. That mechanism seems to be active, because it auto-updated an app (Peacock) 9 days ago. The Symfonium version I am running is 14.0.0 TV (227708). Is that not the latest?

The logs you sent were from version 13.5.0

I don’t have an explanation… There must have been some kind of hiccup. I deleted the logs and restarted the program. It worked fine, but i didn’t have much time to test it. This morning I used it again, and it closed seconds after I opened it (that has been happening from time to time, and always resolves itself once i restart it). I reopened it, and it has been working fine ever since. I sent the logs in case you want to look at this morning’s one crash. I wrote “Ben1265 apr13” for identification purposes.

Nothing in the logs, the app is probably killed by the os but without a proper android bug report I can’t know as the OS is too old to report that on restart.

OK, thank you. I’ll research whether the OS can be updated. That Android TV box is managed by my cable provider

Hello, I just had another crash. The app was playing songs without any issues, I then accessed a playlist and set it to shuffle. It started playing a song and crashed a couple of seconds into it. Log uploaded, file is “ben1265 414”

Thanks

Nothing in the logs the OS kill the app.

That’s too bad, because it’s a great app, but with those constant crashes I can’t use it. And I have no idea how to make messages appear in the log.

There’s no crash those would be logged, the OS is killing the app and does not say why that’s not the same. Already gave you https://developer.android.com/studio/debug/bug-report to try to get a bug report, no idea if your device support that or not but not much I can do on such old and specific hardware.