Symfonium Ko-fi License Activation Issue

Support
1

App version

Production

Issue description

My Ko-fi license is not restoring. I reproduced the issue and uploaded the debug logs directly from the app under this forum username.

Device type

Phone

Media provider

Subsonic (Open)

Steps to reproduce

  1. Open Symfonium.
  2. Press the Troubleshooting / Restore License button.
  3. Activation fails.

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

Vboy

2

The logs are incomplete but there’s no trial ID in them, your APK was probably modified. Install a proper fresh APK from the Fdroid repo.

3

«I reinstalled the clean APK directly from the official repo. Here are the new logs containing the trial ID. Please check it.

4

license is active in those what is the issue ?

5

Ah, nevermind! It just synced up and everything is working properly now. Thanks for your help!

6

​Hi Tolriq,

​Unfortunately, the issue has returned. About two weeks after reinstalling, the license was dropped again and the app is now asking to purchase or validate the license.

​I have attached the fresh debug logs so you can see the current state and the trial/license ID. Could you please take a look and check why it keeps deactivating?

​Thanks in advance.

7

Your APK is modified. Reinstall fresh and find what does that.