Symfonium help and support (Play Store Comment)

Support
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Symfonium is entirely user-driven, but as mentioned in many places, Play Store comments are not a viable way to request support or features. They lack the necessary details, offer no way to follow up, and are limited to 350 characters—preventing meaningful discussion. Additionally, not all requests can be accepted, as they must be maintainable and beneficial to the majority of users without introducing negative impacts.

Play Store comments now receive a link to this thread.

Side notes:

  • Leaving a low rating (including 3 stars) does not solve issues, lead to new feature implementations, or provide a refund. The best way to get help, request features, or resolve problems is to contact the developer directly. This applies to most apps, not just Symfonium.
  • A Play Store comment like “X does not work” is not useful because it lacks the necessary details to diagnose or fix an issue. Without knowing your setup, media provider, device, settings, or logs, there is no way to determine what is happening. All advertised features work for the vast majority of users, including many beta testers. If a real issue exists, it can only be addressed when reported with the right information. A list of known issues is available on this forum, and in most cases, there are very few because properly reported problems are fixed quickly.
  • A comment stating “The app does not do Y” is also unhelpful. If Y is not an advertised feature, then it’s not missing—it’s simply not implemented. Leaving a bad rating for something that was never promised is unfair and does not contribute to improvement. Additionally, just saying “Y” without any details is rarely enough to add a feature in a way that would actually fit your needs.
  • Feature requests made through Play Store comments are ineffective because there is no way to discuss details or clarify expectations. Many features require precise explanations to ensure they are implemented correctly and in a way that benefits most users. A vague request without interaction often results in a feature that does not fully meet expectations—or no implementation at all because it lacks context.
  • If a comment mentions a bug but lacks logs, version numbers, or proper details, there is no way to investigate. Play Store does not allow responses with follow-up questions, and users are often not notified of replies. This means even if the issue could be fixed, it likely won’t be, simply because the conversation is impossible.
  • If you want to improve the app, report problems, or request features, the best way is to use the forum, where details can be shared, questions can be answered, and proper solutions can be found. Play Store comments do not allow for any of this, making them ineffective for support or feature requests.

If you encounter an issue with Symfonium, please check the FAQ or the Wiki first, as the answer is often already available there. Below, you’ll find direct links to solutions for the most common issues.

If you’re still experiencing an issue, please open a new thread in the support section of the forum, ensuring you follow the template and include the required logs. The application is now mature and well-tested, so any issue is likely specific to your setup and requires detailed information for proper analysis. Keep in mind that Symfonium supports dozens of media providers and a wide range of Android devices.

If there’s a feature you’d like to see added, you can make a request in the Feature Requests section of the forum by opening a new post or commenting on an existing one. Using the provided template helps ensure your needs are clearly explained rather than focusing on a specific solution. I have extensive experience in developing solutions, so by sharing your requirements, I can suggest options that align with both your needs and the broader vision for Symfonium.

Chat support is now available on this forum for quick questions or discussions that don’t require a full thread. For full support, please use the designated support category, and for feature requests, follow the usual process in the Feature Requests section.

https://support.symfonium.app/chat

Common issues