Symfonium "disconnects" from speakers after beginning stream

Support
1

App version

Beta

Issue description

I purchased a second license for a new FIIO device. Logs provided “icebox500” just now. Behavior is that, whether radio stream or Plex music stream, after a time the player “disconnects” (stream continues as if job is handed off). this means that starting a new stream the device assumes it is local play. It then takes considerable time to connect speakers once Play On is selected. Reselect and a new “session” begins until it drops them again.

This device’s Symfonium is setup exactly as my R4 from a backup.

Device type

Phone

Media provider

All

Steps to reproduce

Select a source to stream.
Select Play On
Play music
Wait n amount of time, change music… music plays locally
Reconnect via Play On
Rinse
Repeat

Additional information

Could be a user setting but I did duplicate my setup from my R4 which did not do this.

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

icebox500

2

Your logs show the FiiO repeatedly losing network access. Symfonium then cannot reach the Sonos speakers and switches back to local playback because “Automatic renderer reset” is enabled. The speakers can continue streaming independently.

Could you test whether this still happens with the FiiO’s screen kept on? That will help narrow down whether its power-saving behavior is involved. You can also disable “Automatic renderer reset” to prevent the automatic switch to local playback, although the underlying connection issue would still need resolving.

3

OK. I can do that later tomorrow or Monday. I’ll test and submit a new log then.

4

OK new log icebox500 Sunday submitted. With that change, It did not disconnect plugged in or on battery… Huh. I dunno. Tell me what else you need to know.

5

Well no network disconnect so no issue. Just in case verify that you have the option wifi on during sleep enabled :wink:

6

Try the log I just submitted. icebox Sunday 2 or something like that. Thanks

7

Yeah, interesting. I submitted a second log where it happened. User error or dumb luck don’t know.

8

What happens ? There’s no disconnect in those logs, you killed the app.

If you want the app to reconnect to last renderer after kill then you need to enable the option for that Remember last renderer.

9

Thanks, I think you are correct but since it had disconnected, I wanted to be sure and send the log. Seems that the setting we changed solved the issue. Thanks for your quick help.

10

Sorry, still and issue. I submitted a log NOLA DROP just now. The first log I gave you, I started plugged in and later unplugged. It seemed “solved” but that didn’t make sense on battery. Just now I was running it on battery (streaming radio) and it did the same disconnect. Takes forever to re-find the group it was playing too, don’t know that those are related things but it is new behavior since 15.01.

11

The device loose the wifi. This have nothing to do with version 15. Have you check the Wifi option I mentioned on your device ?

And in those logs you still have the option Automatic renderer reset enabled.

12

I apologize, I missed your comment about wifi on during sleep. I have changed that and will test before making any further changes. I am not meaning to claim it is a version 15 problem, simply providing all the details I can. I have also adjusted last renderer.

13

Thank you for your patient and responsive support. I believe we are good now.