Stuck Syncing Cannot Advance

[dirkdiggler112]

App version

Production

Issue description

Local sync getting stuck at scanning 46743 out of 52995

Device type

Phone

Media provider

Local device

Steps to reproduce

Open app
Select Local Storage
Select Folder on SD card
Sync
Stuck

Additional information

Tried restarting, force closing, formatting the SD card, and replaying the files. Still gets stuck.

Screenshots

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

dirkdigg

[Tolriq]

The last files reached in your logs are 01.flac to 04.flac in Dragon Ball Heroes - Ultimate Mission X (2017). The logs don’t yet show why progress stops there.

Could you try syncing only that folder and let me know whether it completes? If it also gets stuck, please upload the folder, including any CUE or lyrics files, to https://upload.symfonium.app. Add dirkdigg and a description of the problem to the upload so I can find it.

[dirkdiggler112]

It’s been stuck on preparing sync for 20 mins. I tried to upload the folder and got this.

[Tolriq]

try another browser ? Or if you have some other ways to share the folder it works too.