Stuck at "Unable to get media provider version" Message

Support
1

Issue description:

I am setting up Plex as a media provider in the app and got stuck with the following message:
“Unable to get media provider version. Check the port value…”
I have already verified that the IP address and port are matching what appears in the advanced settings for my Plex server. I am using the Plex.tv web authentication method and I uploaded my logs through the Symfonium chat.

Logs:

Upload description: xxLunaticxx

Additional information:

 

 

Reproduction steps:

 

 

Media provider:

Plex

Screenshots:—

2

Do you use some kind of proxy or security in front of Plex ?

Calls to /identity works but any call to / result in timeouts.

3

I installed Plex using the TerraMaster package from my server’s repository. No additional proxies or security. Just Plex standard remote setup. My Plex user has a pin configured.

EDIT: I configured the media provider while connected to 5G only with WiFi turned off and was able to sync the library. I think it working now, music is playing :+1:.