Song restarts after the first 1-8 seconds

Support
1

Pretty much what the title says. To offer more context I’m streaming my music from my Plex server to my car’s android head-unit that runs android 10. After starting to listen to an album it looks like it properly starts caching and transcoding the next 5 songs(like I have it set to do), but when I go to the next one it’ll buffer for a few seconds then start playing and then after 1-8 seconds it’ll buffer again for another 10-20 seconds and restart the song from the beginning. It does this pretty consistently on every song. I don’t have this issue when using Plexamp on the same device. I can only assume the issue is either related to the Symfonium app, the Symfonium settings I have, or potentially some complication with Symfonium and the android head-unit.

I believe I’ve already posted some logs when I was encountering the issue, so hopefully those can be helpful to identify what the issue is.

2

This is a combination of a Symfonium issue in current release and a Plex issue that I’m chasing.

Can you upload Plex logs when it happens so I can see if I can get more details to why it delete the transcode and close connection?

For the Symfonium side, playback cache with Plex is not always reused. Will be fixed in next release so should mostly workaround the issue.

3

Which Plex logs are you looking for? I see quite a few with different names.

  • Plex Tuner Service.log
  • Plex Crash Uploader.log
  • Plex Media Server.log
  • Plex Update Service Launcher.log
  • Plex Transcoder Statistics.log
4

Plex Media Server.log

And there should be some ffmpeg logs per transcoding no ?

5

Ok I sent a Plex Media Server.log to the Secure file sharing page. If you Ctrl+F for “Choking Game” in that log that’s when I start encountering the issue.

This is the most likely the log that’s causing my problem

Mar 22, 2025 19:48:34.710 [10884] DEBUG - [Req#1404a/Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations

It doesn’t look like I have any ffmpeg logs so I can’t send you those.

6

That one is normal since we want transcoding.

The issue is that the transcoding session is closed during reading still not clear in your logs :frowning:

Will try to reproduce locally again.

7

Is there anything else that I could provide to help? I’d like to eventually make the full switch over from Plexamp to Symfonium, but currently with how its functioning is not very likely.

8

Not really, I need to find the proper workaround without too much impact on the server.