Song 'Artist Name' Missing Sometimes While Playing From Playlist

Support
1

Issue description:

When I start playing a song from a playlist that I created from a queue, the artist name is missing from it. The file does have a artist name like other files. Sometimes, it’s consistent like multiple times but sometimes it does show the artist name. Just wanna know if this is a device bugging or with the app.

Logs:

Upload description: Description: AA-missingartist-debug.log

Additional information:

 
SF Version: 11.0.0B2
Android Version: 12
 

Reproduction steps:

 
1.) Open SF and play a playlist
2.) Song starts playing but artist name is not displayed.
 

Media provider:

Box

Screenshots:

 

Screenshot 1
Screenshot 11080×2400 1000 KB

  

Here you can see that the artist name is missing from the song. Do let me know if you need more debug logs if this one didn’t catch it. I’ll be happy to help.

  

2

I need logs that include the start of the playback.

And precise details about how you first created the queue then saved as playlist.

3

Alright, I’ll provide the logs as requested as soon as I can.

Also the queue was created by selecting the required song albums from the library and just played them.

Then I clicked the add to playlist option from the queue options and created a playlist. Then I play from the playlist, that’s about it.

4

Uploaded the logs, description: AA-Artist-Debug.log

5

Hum the song are properly mapped that’s strange.

Can you try to rotate the device to see if it’s a display issue?

Then try to make a video with a full repro from starting the first queue, creating the playlist and then starting it with the correspondng logs.

6

Uploaded logs again, check and let me know if it works.

I tried rotating the device but still doesn’t show artist name.

Also this only happens when I play from the playlist not when I manually select and add them to queue.

7

I need the full repro from the start, I can’t reach your state.

So please :

try to make a video with a full repro from starting the first queue, creating the playlist and then starting it with the correspondng logs.

8

Alright, uploaded the logs again as you’ve said with screen recording of the process.

Description of log: logwithvid-debug.log

After watching the screen recording I see that it happens with songs that are cached I guess.

9

Added a tentative fix in Beta 3.

1 Like
10

Thanks for the quick resolution.

When I click on “Play” option from playlist then the artist name is displayed correctly unlike before.

But, now when I click on a song from the same playlist, it again makes the artist name disappear.

11

You know the drill now :slight_smile: New logs.

12

Alright. Will do!

Same steps as above right like queue → playlist → play song with corresponding logs?

13

No just log with a play from the play button, then stop, then play from a song click.

1 Like
14

Done! Uploaded new logs as you’ve said.