[solved] It never plays the last song of any album

Issue description:

Dear support
suddenly my symfonium has this issue: the last song in a album or in a search get stuck and does not play.

this happens only when casting directly to my denon x3800h HEOS, but not when play on local device or cast to wiim device.

It happens in all the following situtaions i’ve tested:

  • playing the full album when it reaches the last song
  • or just clicking directly last song in any album
  • if I search a song in the search and play the last found of the results
  • if I play a playlist last song
  • if i play any other song it works, until it reaches the last song then it stuck as before mentioned

I’ve resetted all options to default in each menu even if they a spread all over the places i guess i’ve reset everything everywhere.

I’ve rebooted my Denon x3800H and checked it has the latest firmware and latest HEOS app and latest symfonium app. I’ve also unplugged the Denon for 1 minute.

I’ve already read a post about similar issue in playlists and already tried this The last song of a playlist won't play but i cannot see the “auto restart” option anywhere.
Thank you

Logs:

Upload description: davdenic

Additional information:

  • this happens only when casting directly to my denon x3800h HEOS,
  • but it works properly when play on local device or cast to wiim device.
  • i’ve rebooted my Denon x3800H and checked it has the latest firmware and latest HEOS app

Reproduction steps:

  1. Turn on symfonium
  2. select an album and play it
  3. cast on denon AVC-X3800H,
  4. wait until last song or select the last song

Media provider:

Jellyfin

Screenshots:

Issue solved: disabling the UPnP gapless support solved the issue

  1. click on the cast icon
  2. on the list of devices click on the gear icon near Denon AVC-X3800H
  3. disable “UPnP gapless support”