Not able to play music using Jellyfin server

Support
1

App version

Production

Issue description

what happened : Not able to play music. It just keeps on spinning.

what you expected to happen : The music to be played.

the exact steps needed to reproduce the issue : Connect Symfonium to jellyfin server. Connect to home network using twingate VPN.

the provider involved, if any: Jellyfin

the player involved, if any: Trying to play the music on smartphone.

logs generated while the issue happens : Logs uploaded using Enable debug option.

Let me know any additional info required.

Device type

Phone

Media provider

Jellyfin

Steps to reproduce

  1. Connet to home server using twingate.
  2. Open synfonium and sync with the jellyfin server.
  3. Try playing a song it doesn’t work and keeps on spinning

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

Not able to play Music (Jellyfin) - kshitijd

2

Your server returns error 404. The files are probably moved or unacessible by jellyfin.

try to force a sync but check Jellyfin logs.