No sound when playing certain files

Support
1

Issue description:

No sound when playing file. Log uploaded

Logs:

Upload description: UncleRon

Additional information:

Song is in my Library. I press play. The timeline moves as if it is playing. There is no sound. Other songs play okay. Why does this one not? I uploaded a log file. What other information can I supply?

Reproduction steps:

Media provider:

Google Drive

Screenshots:

2

I’m supposed to guess what you mean ?

Please properly fill the template …

3

Song is in my Library. I press play. The timeline moves as if it is playing. There is no sound. Other songs play okay. Why does this one not? I uploaded a log file. What other information can I supply?

4

The logs does not show the start of the playback so can’t tell.

Provide logs containing the start of the play from the library. And upload the song to https://upload.symfonium.app

5

new log uploaded. I think this file has the older Apple DRM on it, which must be the problem.

6

The logs still does not contain a start of the playback from the library … Nor have you uploaded the file …

7

Must be a problem with the logs because I started and stopped the file multiple times. I’ve determined that the file had Apple FairPlay DRM so I’ve removed it from my library. The software didn’t seem to know and just acted like a regular file but there was no sound.

Thanks