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[Tolriq]

You have read the link that the template gives right ?

How to gather logs and open an issue

Symfonium is a sophisticated application with extensive support for a wide range of providers and players. Troubleshooting can be challenging without the necessary details and logs specific to your unique configuration. Fortunately Symfonium have a powerful debug mode engine that can be enabled to easily gather those informations. It gathers the necessary data to be able to see what is happening and is required to be able to fix issues. Once you have the logs reproducing the error, you can se…

Explaining you need to reproduce the issue, if you check the box then press share logs there’s obviously no logs generated since you did nothing …

The check box that you check that says logs are mandatory should be a huge hint that they are mandatory and so that it’s probably possible to get them

So as the template says, enable the debug mode, reproduce the issue by doing a full sync then navigating in the app then upload the logs …