Music will not play

Support
1

App version

Production

Issue description

When you select a track the circle will rotate around the play button, and it will switch between play and pause until it just quits. Then hitting play will do nothing

Device type

Phone

Media provider

Navidrome

Steps to reproduce

Set up your Navidrome server and then try to play a track

Additional information

Debug log maybe captured problem uploaded as drezin

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

drezin

2

I couldn’t find the upload named “drezin” around the date of your report. Could you send debug logs using this guide?

Enable debug mode, select a track, let the problem happen, then try Play again. Disable debug mode and upload the logs promptly. Reply here with the upload description and the time the problem occurred so I can find the right logs.

3

I uploaded the file manually and sent you a screen shot of the name and the file. Please let me know if you have any issue.

4

Could you paste the exact filename or upload description shown in the screenshot here, along with the time the problem occurred? I still can’t find a matching upload under “drezin”, and I don’t see the screenshot in this topic.

5

Here is the screenshots.

2nd file
2nd file1008×2244 125 KB

1at file
1at file1008×2244 84.2 KB

6

So no description and no way to find them :wink:

The logs are huge with tons of different errors like servers not reachable, missing media on the server and most related to Plex not Navidrome.

You might want to remove the providers and start fresh to configure properly.

7

Fair enough, I will delete Plex and post here if the problem persist. Thank you for your time.

Drezin