Missing artist in Symfonium while present in Jellyfin

App version

Production

Issue description

My Jellyfin Library is synced with Symfonium, both in latest version to this date.
One artist (named “Aurora”) doesn’t show in Symfonium.
The files structure is respected (Music/Artist/Albums) and ID3 tags have a proper Artist.
I have uploaded evidences via the app under gauff-missing-artist
I’m also upgrading screenshots showing artist in Jellyfin, files structure, and missing artist in Symfonium.

Can you please tell me if I’m missing something or if there is a bug?

Thank you!

Device type

Phone

Media provider

Jellyfin

Steps to reproduce

Cannot reproduce, this is a missing item

Screenshots

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

gauff-missing-artist

It’s the usual Jellyfin bug …

I need logs containing a full sync.

Thanks! Done via gauff-missing-artist2

Yes it’s the usual Jellyfin bug that they do not care about and refuse to do anything about :slight_smile:

They return 2 different artists that they can merge internally but refuse to expose anything so we can actually match them on our side.

1st one have no Mbids, “RecursiveItemCount”: missing

{
  "Name": "Aurora",
  "ServerId": "359b9600f042428189a2921ffe0b46bf",
  "Id": "14b51485732bea942efcc3fe32fbe638",
  "Etag": "543b6ca4c9f21c87d81daf7a932499c0",
  "DateCreated": "2026-05-04T11:01:38.6874269Z",
  "CanDelete": false,
  "CanDownload": false,
  "SortName": "aurora",
  "ExternalUrls": [],
  "Path": "/volume1/@appdata/jellyfin/data/metadata/artists/Aurora",
  "EnableMediaSourceDisplay": true,
  "ChannelId": null,
  "Taglines": [],
  "Genres": [],
  "PlayAccess": "Full",
  "RemoteTrailers": [],
  "ProviderIds": {},
  "ParentId": null,
  "Type": "MusicArtist",
  "People": [],
  "Studios": [],
  "GenreItems": [],
  "LocalTrailerCount": 0,
  "UserData": {
    "PlaybackPositionTicks": 0,
    "PlayCount": 0,
    "IsFavorite": false,
    "Played": false,
    "Key": "Artist-Aurora",
    "ItemId": "14b51485732bea942efcc3fe32fbe638"
  },
  "ChildCount": 33,
  "SpecialFeatureCount": 0,
  "DisplayPreferencesId": "184fdd0115d1192d2c763ca9df5e4ccc",
  "Tags": [],
  "ImageTags": {},
  "BackdropImageTags": [],
  "ImageBlurHashes": {},
  "LocationType": "FileSystem",
  "MediaType": "Unknown",
  "LockedFields": [],
  "TrailerCount": 0,
  "MovieCount": 0,
  "SeriesCount": 0,
  "ProgramCount": 0,
  "EpisodeCount": 0,
  "SongCount": 31,
  "AlbumCount": 2,
  "ArtistCount": 0,
  "MusicVideoCount": 0,
  "LockData": false
}

2nd one have an mbIds and “RecursiveItemCount”: 31

{
  "Name": "Aurora",
  "ServerId": "359b9600f042428189a2921ffe0b46bf",
  "Id": "abe6451a492ada3c4f8431345e4c2e08",
  "Etag": "38ac4102c9602887a334c9d921fbc723",
  "DateCreated": "2026-05-04T11:09:59.7171313Z",
  "DateLastMediaAdded": "0001-01-01T00:00:00.0000000Z",
  "CanDelete": true,
  "CanDownload": false,
  "SortName": "aurora",
  "ExternalUrls": [
    {
      "Name": "MusicBrainz Artist",
      "Url": "https://musicbrainz.org/artist/484a4e90-6899-4e4b-a948-a2255d365340"
    }
  ],
  "Path": "/volume1/music/Aurora",
  "EnableMediaSourceDisplay": true,
  "ChannelId": null,
  "Taglines": [],
  "Genres": [],
  "CumulativeRunTimeTicks": 0,
  "RunTimeTicks": 0,
  "PlayAccess": "Full",
  "RemoteTrailers": [],
  "ProviderIds": {
    "MusicBrainzArtist": "484a4e90-6899-4e4b-a948-a2255d365340"
  },
  "IsFolder": true,
  "ParentId": "779a4daed079a32fe85cded01f6e8db0",
  "Type": "MusicArtist",
  "People": [],
  "Studios": [],
  "GenreItems": [],
  "LocalTrailerCount": 0,
  "UserData": {
    "PlaybackPositionTicks": 0,
    "PlayCount": 0,
    "IsFavorite": true,
    "Played": false,
    "Key": "Artist-Aurora",
    "ItemId": "abe6451a492ada3c4f8431345e4c2e08"
  },
  "RecursiveItemCount": 31,
  "ChildCount": 33,
  "SpecialFeatureCount": 0,
  "DisplayPreferencesId": "184fdd0115d1192d2c763ca9df5e4ccc",
  "Tags": [],
  "PrimaryImageAspectRatio": 1,
  "ImageTags": {
    "Primary": "462b500d01a571fe1081ecaaba93d377",
    "Logo": "fdcb694f16f6f856489995d20e758ddf"
  },
  "BackdropImageTags": [
    "4d0f087862f18b952cb0c12e7f94a915"
  ],
  "ImageBlurHashes": {
    "Backdrop": {
      "4d0f087862f18b952cb0c12e7f94a915": "WdHedwt7IpbHM{oL~Vt79Ff+a{t7.7ofIoM{M{a#%fbHj=RjWYkD"
    },
    "Primary": {
      "462b500d01a571fe1081ecaaba93d377": "eBEfD?N10L$%%2~Vx[D*xYt74paL%MxtIVWBIC?abuM|D*WCt7ogRk"
    },
    "Logo": {
      "fdcb694f16f6f856489995d20e758ddf": "O86t].ofWBj[fQt7ayxuayayj[j[ayof00WBj[j[j[WBj["
    }
  },
  "LocationType": "FileSystem",
  "MediaType": "Unknown",
  "LockedFields": [],
  "TrailerCount": 0,
  "MovieCount": 0,
  "SeriesCount": 0,
  "ProgramCount": 0,
  "EpisodeCount": 0,
  "SongCount": 31,
  "AlbumCount": 2,
  "ArtistCount": 0,
  "MusicVideoCount": 0,
  "LockData": false
}

I’ll try to add the songCount and artistCount to the heuristics to guess if they are the same or not, but they really need to fix their side it’s boring.