Media Providers cannot "support" .mov files scanning into "Library"

Support
1

Issue description:

My primary demand is creating a new Playlist for my local video files. After some search I know that I should use Media Providers to make media files into Library first. So…

But after trying many times I found the Media Providers cannot “support” .mov files scanning into “Library”, it only recognizes .mp4 files in my local folders, so there are only .mp4 files which have been scanned into library and then can be added to a Playlist.

But, all the .mov files can be played normally and sound correct in Symfonium. I almost tried every single file, it can be played all correctly.

So maybe the .mov files format is the problem for Media Providers?

Logs:

Upload description: freddy

Additional information:

In these attachments you can see, when you tap the “3 dot” icon upon a playing .mp4 video file, it will open up a very detailed “More Actions” page shows everything incl. “Add to a Playlist”, this is correct. But when you tap the “3 dot” icon upon a playing .mov file, only a much fewer info “More Actions” page will show up, no “Add Playlist” option shows.

Reproduction steps:

Media provider:

Local device

Screenshots:

Screenshot 2
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Screenshot 3
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Screenshot 4
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2

I need logs that contain a sync of the provider.

And please upload one of those mov file to https://upload.symfonium.app

3

I have uploaded 2 .mov files already.

And how can I make the log file including “sync” actions or data? Please tell the steps.

4

Steps I took:

  1. Uninstall the Symfonium
  2. Download a new one via Play Store
  3. Setup from the very beginning
  4. Add folder - where the dozens type mixed video files located
  5. Settings - Enabled the Debug mode
  6. Organize the Navigation - Library/Playlist/Files/Settings
  7. Check the “Media Providers” in the Files section, the “Local Device - Sources - local folders” is correctly shown what I specified at Step 4
  8. Settings - Miscellaneous - Manage media providers - Local device “3 dots” - Tap “Sync” - seems nothing happened
  9. Back to Playlist panel - shown empty
  10. Back to the located videos folder - repeat yesterday’s operations: select .mov file and .mp4 file to play, tap “3 dots” icon, try to find “add to playlist” option, successed for .mp4 file but failed for .mov file, eventually a Playlist named “debug-test1” successfully created but contains only two videos (tracks), i.e. the two .mp4 files.
  11. Back to Advanced Settings - Share logs with support - input username and upload - “Files successfully uploaded”
  12. Check to Manage Symfonium generated files - two files shown (debug.log, debug-2025****.zip) correct created time (the current accurate time to the seconds)
  13. Almost like this?
5

Will workaround but your mov are mp4/aac why not just have them named mp4 ? :wink:

1 Like
6

Holy shit , we can change the extension of these video media files directly? :downcast_face_with_sweat: I’ve changed the extension of all .mov files to .mp4, Problem solved.

Is it possible to add this recognition of .mov files automatically in future software upgrades? After all not everyone knows this trick. Thank you.

7

Best Practice

  • For casual playback, renaming can be fine if you know the codecs are MP4-compatible.

  • For editing, distribution, or long-term storage, do a proper remux or transcode (e.g., with FFmpeg: ffmpeg -i input.mov -c copy output.mp4) to make sure headers and track tables match the MP4 spec.

Bottom line: MOV and MP4 are sibling wrappers around the same ISO Base Media File format. Renaming works only when the underlying streams and box structure already meet MP4’s expectations.