Media Offline Cache Rule Not Working

Support
1

App version

Production

Issue description

Under “Manage media providers” I have enabled “Automatic media offline cache” for my Subsonic media provider. However even after a new sync or “Manage offline files” → “Auto offline rules” → “Starting your offline rules” for Subsonic selection, the media is not added to the download queue. I have confirmed manually tagging albums from the Subsonic provider for offline download works. I am connected via wifi. I am on the trial if that matters.

Device type

Phone

Media provider

Subsonic (Open)

Steps to reproduce

  1. Add Subsonic Media provider
  2. Enabled “Automatic media offline cache” for Subsonic media provider
  3. Preform a sync and observe the offline download does not start.
  4. Preform “Manage offline files” → “Auto offline rules” → “Starting your offline rules” for Subsonic selection. Observe the offline download does not start.

Additional information

I am on the trial.

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

winthryth offline cache issue

2

Update the provider settings so that the automatic offline rules says all and not just your single library.

Will fix.

3

Thanks, that has indeed fixed it.