Manage Media Providers (Plex) Authentication Error

Support
1

Issue description:

Everything works, syncing OK. When I go to Manage Media Providers, even if I don’t change a thing, hit “Update”, it gives a “Authentication Error. Wrong login, password, user, or pin code.” message.

Logs:

Upload description: GreekGuy

Additional information:

 
I deleted and re-created the Plex account on Symfonium last time I had to change my password. I just changed my password again, and ran into the same problem where it wouldn’t accept the new password. So I changed the password back to the old value (on Plex.tv), and Symfonium began syncing again - but when I go to the Manage Media Providers settings page, it still won’t let me click “Update” without giving an error message - even though I haven’t changed a thing (and what it entered is working, like I said, everything is syncing OK)
 

Reproduction steps:

 

 

Media provider:

Plex

Screenshots:

     

2

Have you pressed the big sign in button to regenerate your tokens?

3

Where is the big sign in button located?

4

In the same page you edit the ip just below.

5

I’m seeing these things, on the Edit page for this (Plex) media provider -
A message saying “Symfonium will test the changed parameters…”
Media Provider:
Display Name
Ip or hostname
Subdirectory
Port
Authentication:
Login
Password
Home user
PIN code
Advanced
Wifi Only
Favorites as rating
Full sync
Scrobble as advertisement
Automatic image cache
Automatic media offline cache
Exclude Libraries
“Cancel” and “Update” buttons

No Login button? Is this the correct settings page?

6

So I guess you did not use the recommended Plex.tv web auth :slight_smile:

Remove the host and use that it will simplify your actions.