Losing resume point

Support
1

Issue description:

I have been using this software for about 3yrs now and while I love it there is only one issues that keeps coming back..resume failing to resume at the place I left off. It seems to be only a issue if I haven’t resumed in a week or more. I listen to my audiobooks straight from the plex server without offline sync. I don’t know if it is because the app stops running in the background eventually, if the widget is the culprit, a lost of connection with the plex server or something else. There is no errors just that I will come back a week later or more and it will be at the beginning of the file with no resume available. I did set the option to consider the file played at 95% but I haven’t seen it help. I just don’t know what to check at this point I take a screenshot everytime I stop playback. I sent the logs via the instructions.

Logs:

Upload securely the logs to https://upload.symfonium.app/

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Additional information:

2

I need logs when this happens.

3

I will try to send the log via the app next time it happens. it is just difficult to capture it since the issue often appears when i have come back to the app after a few days or more. But when i get back on it, i dont know since it had lose its resume point.

4

I was able to reproduce something once. Please join the beta and report back after the update when accepted by Google.

5

ok will check that out

6

Beta program is full