My Plex Setup is a WIndows based home server, with Settings > Plex Home user setup (about 5 home users no PIN + Home Admin with PIN).
My ISP resets Public IP about once a week which is when I lose connection in Symfonium.
In Symfonium I have the Plex Server set up using the Web Authentication method. This works perfectly when setting up for the first time (or re-creatiing) and I chose the relevant Home User as the User account (not Home Admin).
After a few days I get this Authentication Error so I try again, rerun the Web Authentication within the App but it fails as shown in the logs. This always happens after a Public IP change from my internet service provider.
At that point if I remove the media provider entry and recreate it, it works as usual.
I have tried just updating the IP as shown in Symfonium to the correct public IP when the error occurs but error persists.
It just shows the logged in email and verifies connection again it doesn’t request a PIN, although I would not expect it to because the chosen home user has no PIN.
When I recreate, it just asks which home user to log in as within Symfonium, not on the web page.
I’m doing a test now with a newly created Plex account that I just shared my library to, I’ll report back if that method works around the issue.
Hope that makes sense, basically I’m logging in as a “Friend”, but I need to wait till my Public IP changes to see if that works.
From the logs at some point a pin request is started, and never finish after the logging, so there’s something wrong somewhere that make Symfonium think there’s need for the pin auth.
Hi, I had another change in IP today and using the “Default Authentication” method seems to have coped with the change in IP without an issue. I’ve just sent the latest debug you can see at the start of the sync the previous IP (ending .153) and later it picks up the new ip ending 128-31.
I will set back to “Web authentication” and see if that is what was causing the problem.
I do have someone else using the Web Authentication method and I can’t confirm this but suspect that the issue of losing sync resolves after a period of time passes. I say this because when I reported this issue they had the same problem, but later that same day it cleared up.
Maybe that information helps?
The App has been fantastic, we use for our Audiobook collection and it works extremely well. I’ll drop a couple of ideas in for improvements but for the most part it’s a very good fit! Thank you.