Jellyfin source disappears or says offline

Support
1

Issue description:

As per the subject line really.
I added Jellyfin as the source (using the external IP address) and it worked initially.
Now it either says ‘offline’ (which it isn’t) or the source disappears from the list.
Not a good start… I only bought this a few hours ago.

Logs:

Upload description: No logs needed

Additional information:

 

 

Reproduction steps:

 

 

Media provider:

Jellyfin

Screenshots:

     

2

Yes I confirm not a good start …

1 Like
3

99% chance this is a port forwarding issue

1 Like
5

Obviously :wink:

The fact that it works for all other users and that you did not provide the logs so I could tell you what you did wrong is a mere coincidence :wink: