Jellyfin "No Playable Media" but can browse files? (v11.6.0)

Support
1

Issue description:

I tried the app as a demo a year or so ago and it worked, so I purchased it for a road trip I’m heading on very soon, but found it’s just not working.

Samsung A53 , Android 14
Version 11.6.0 (127284)
Uploaded logs and on debug mode to capture as much as possible.

Logs:

Upload description: poke50uk

Additional information:

 
I’m at about 100,854 files on my media server, and how I arranged it I also may double that up with both having a giant music Jellyfin collection as well as smaller collections of the same files as other Jellyfin collections. I guess that could mean 201,708?

I’ve tried a cut down library of 63k, and it still fails.
 

Reproduction steps:

 
To repro

  1. Cleaned out all my media providers
  2. Jellyfin public via both DuckDNS and public IP
  3. Verified that both are accessible via the Jellyfin app while on cell data, and can connect via Chrome while remote
  4. Add the Jellyfin server
  5. Front page says it’s scanning, and it’s clear that it is picking up media
  6. Phones goes into standby / screensaver
  7. Wake phone, don’t see any media on Home screen
  8. Go to Library > Files > Jellyfin > and choose a folder with known mp3’s in
  9. Note that the folders for my albums are actually showing album art and I can see all my files there
  10. Go to play any mp3 by tapping on it, “No playable media!” pops up
     

Media provider:

Jellyfin

Screenshots:

Screenshot_20250205_204023
Screenshot_20250205_2040231080×2400 145 KB

Screenshot_20250205_204032
Screenshot_20250205_2040321080×2400 44 KB

Screenshot_20250205_204305
Screenshot_20250205_2043051080×2400 120 KB

2

You have enabled the filter media available offline as seen on the screenshots.

If you don’t have any then everything is hidden as expected.

The screenshot confirms that sync worked with 64k songs synced.

3

Yes, that’s it. Perfect.

I think I can help with that terminology. As a UX designer myself, it doesn’t feel that

a) that filter being on my default isn’t the correct setting for the layperson, never alone a fellow dev myself not quite understanding what that filter meant, especially if I’m just browsing by files.

and b) it can be read as though it’s for Media I also have offline? Rather than only have offline?

How about Media Available Offline should be defaulting to Off?
And perhaps phrasing it as “View Offline Media Only”?

Hope that helps!

4

This setting is of course of by default:) You probably clicked it at some point.

5

Not 100% sure, but as I said - did update from a +year old version to unlock a full version. Can put down to user error, but as a very confident technical person, I could not work it out and neither could my partner who is a +15 years dev too!

Just asked our technical director what he thought that filter meant, and he also completely got it wrong and couldn’t work it out either. So it’s 100% a UX sticky point. He also suggested tweaking the wording to something like “View Offline Media Only”.