Issues with transcoding in Symfonium while using Plex

Support
1

Issue description:

A few months ago, I started having issues with transcoding in Symfonium while using Plex as the server. I’m not sure exactly how long ago, but roughly 9, 12, or 13 months? Unfortunately, I stopped using the app, even though I really like it, because I need transcoding to save mobile network data.

The issue is that certain songs randomly freeze a few seconds after starting and then restart, always after about 5 or 10 seconds. I use Plex on my internal network without any proxy server, meaning a direct connection. I have a properly configured domain on the network with a valid Let’s Encrypt certificate in PKCS #12 format.

All the players in my home are recognized as local by Plex, including Symfonium. In Plex activity logs and Tautulli, they always show as local. I don’t have any issues with any other players—Plexamp, Plex, or web browser.

I’m attaching some logs and videos, including the song used to generate the log files. I eagerly hope you can help find a solution.

Thank you.

Logs:

Upload description: marcosvfc

Additional information:

 

 

Reproduction steps:

 

 

Media provider:

Plex

Screenshots:

     

2

This is strange the server returns error 400 but it’s nowhere to be seen in Plex logs.

This sounds like a bug in Plex with session reusing when extracting amplitudes.

You can disable extraction of them in the settings to see if this workaround this.

3

Thanks for answering. Can you please guide me, I can’t find this option in Symfonium. Or should be in Plex?

4

In Symfonium Database settings.