Inconsistency with rating songs as favorites

Support
1

Issue description:

Hello Tolriq,

I just uploaded my log containing the issue with heart ratings.

I have also shared a screen recording with a detailed explanation of the problem. Hopefully, this makes it easier for you to understand.

Additionally, I’ll try to describe the issue in words:

A couple of months ago, I started giving heart ratings to tracks I like and created a smart playlist with the condition Favorite is true. However, I recently noticed that this playlist is almost empty.

Two months ago, I made a backup of this smart playlist, which contained all the hearted songs at the time. Now, none of the songs in that backup playlist have heart ratings anymore.

Here are my observations:

  1. Some songs, when selecting the three-dot menu on the right side, display the following options:

View details

Go to album

Add to favorites

Add to playlist, etc.

  1. Other songs, when selecting the three-dot menu, only show these options:

Play

Play next

Add to playing queue

When I batch-select songs in the backup playlist and apply “Rate with heart,” only the tracks with the limited options (2) receive a heart. The ones with the complete options (1) do not.

Tracks with (2) that are marked as Favorite do not appear in the smart playlist Favorite is true.

Tracks with (1) do appear in the smart playlist Favorite is true.

Tracks with (2) cannot be found using the search function.

Tracks with (1) can be found using the search function.

All songs are hosted in my Google Drive.

If you need any further details, please let me know.

Thank you so much for your help!

Best regards,
Wolfgang

Logs:

Upload description: debug-20250206_041005.zip

Additional information:

 

 

Reproduction steps:

 

 

Media provider:

Google Drive

Screenshots:

 

Screenshot 1
Screenshot 11080×2340 314 KB
 
Screenshot 2
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2

The tracks that do not have all the menu and can’t be searched no more exist or can’t be matched with your library content.

So it’s normal you can’t rate them and they are not in smart playlists.

3

But they are playable. They must be somewhere online or offline. Also why is it not possible to rate all the songs in the playlist as favorite?

4

Because the app can’t match them, you probably moved them or renamed them or something else, I can’t really know but:

Tracks with (2) cannot be found using the search function.

Means that the tracks are not in your library so they can’t be in a smart playlist since only things inside the library can be in them.

Try to force a sync on the provider ?

5

I am forcing a sync on the provider right now.

What I did before in Manage Offline Files was a cleanup. This removed the tracks from the downloads (they appeared without details and couldn’t be rated), making them unplayable offline.

As soon as I went online and tried to play any of these tracks, they wouldn’t play anymore. It seemed like they were loading endlessly. However, after starting the force sync, the songs started playing again after some time (presumably from the cloud). They were found again in the library, but the details were still missing, and they remained unable to rate or be found in the library.

Screenshot_20250209_145419
Screenshot_20250209_1454191080×2340 436 KB

6

There’s incoherence here.

7

I just uploaded the log file. (I played two tracks… one with the details viewable and one without)
Track that works: Make It Clear.mp3
Track that does not: 01 - Freedom Satellite - Astro Black (The Big Wow Mix).mp3

Screenshot_20250209_153925
Screenshot_20250209_1539251080×2340 215 KB

Screenshot_20250209_153934
Screenshot_20250209_1539341080×2340 336 KB

8

Again the song is not present in the library and the logs does not show a sync.

If you can play it then the GoogleDrive ID exist, now finish a sync or show what happens when syncing if you have an error to know why it’s not in Symfonium database.

9

Hello Tolriq,

Thank you so much for your fast and competent support.

The issue is resolved.
I did a complete sync again of the library. Now everything is back to normal.
Another thing that occurred to me is that I changed the Display name of the media provider a couple of weeks ago. I changed that back. Don’t know if that has any affect on songs gone missing in the library.

Also maybe the option lock playlist to select it media provider had an impact when changing the display name.

Have a great day and thank you for this awesome app.

10

The display name have no impact on any of those.