FiioM21-DeviceID-Unknown

Support
1

App version

Production

Issue description

Title: Device ID shows “Unknown” on FiiO M21 – degoogled version
Hi,
I’m using Symfonium 15.0.1 (127798) on a FiiO M21 without Google Play.
Symfonium was installed from the official Symfonium F-Droid repository (Phones and Tablets / Production).
The trial period is currently active and the app works normally, but on the purchase page the Device ID is shown as “Unknown”. Therefore I cannot purchase the degoogled / PayPro license.
Internet access on the M21 works and the Symfonium connection test returns OK.
I have uploaded debug logs with the identifier: FiioM21-DeviceID-Unknown
Could you please check why the Device ID is not generated/displayed and how I can purchase the non-Google-Play license?
Thanks!

FiioM21 is not a phone - it is a Android Music-player

Device type

Phone

Media provider

Local device

Steps to reproduce

Log send:
FiioM21-DeviceID-Unknown

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

FiioM21-DeviceID-Unknown

2

You did not have internet during the first run. Reinstall the app (Do a backup first)

3

I experience the same issue for the second time. Couldn’t you guys please add a dedicated button in the app to do what is supposed to be done to get the proper Device ID when it’s Uknown?

4

Don’t post on random thread and open proper issues ? :wink:

And no 99% of the time the issue is the APK being modified there’s nothing to be done.

5

(Sorry, but it didn’t look random - it’s literally about the same issue. But I might be confusing support issues with regular forum postings, so sorry again.)