Downloads Failing / Download Job Gets Cancelled

Support
1

Issue description:

When attempting to cache a song for offline the download tends to fail. Ive tried reducing the number of concurrent requests and using http 1 to no avail and ive double checked versions of both Symfonium (Version 13.4.0 (127548)) and navidrome (Version: 0.58.0 (9dbe0c18)).
I have also tried downloading via a different client (Substreamer) which works fine the only difference I see on the request in navidrome is the bitrate is set to 0 when querying.

Downloading Via Substreamer works fine:
navidrome-1 | time=“2025-09-23T21:20:20Z” level=info msg=“Streaming file” artist=“The Doors” bitRate=135 cached=false format=raw originalBitRate=135 originalFormat=mp3 requestId=105749c0806c/89jjsAFKsq-000070 title=“You’re Lost Little Girl” transcoding=false user=admin

Via Symfonium:
navidrome-1 | time=“2025-09-23T21:18:42Z” level=info msg=“Streaming file” artist=“The Doors” bitRate=0 cached=false format=raw originalBitRate=135 originalFormat=mp3 requestId=105749c0806c/89jjsAFKsq-000060 title=“You’re Lost Little Girl” transcoding=false user=admin

Logs:

Upload description: Tartaruskelvin

Additional information:

  • This seems to effect random songs its not consistent but it is common (would say over 75% have this issue)
  • When i bounce navidrome / re connect to navidrome the set of songs that fail changes
  • When the download fails it either does so silently, gets re added to the queue or gets forever paused with “Job Cancelled” as its download status

Reproduction steps:

Media provider:

Subsonic

Screenshots:

2

How do you start downloads ?

3

Im downloading Via “Offline cache & download” > “Add to permanent cache”.

Ive tried from albums, single songs and playlists all to the same effect.

I also see the same behaviour when exporting to downloads

4

Have you excluded Symfonium from battery optimization?

And tried to reboot the phone?

The downloads works, it fails very strangely after on the finish part.

5

Yep I have tipple checked and its set to unrestricted. Ive tried rebooting my phone to no avail, also tried reinstalling as well doesnt seem to have made a difference

6

And if you press pause all and restart it will always be the same songs ?

7

Yeah so if I pause and restart the downloads same thing happens. Similarly if I clear the download queue and re add anything that failed it will just fail again.

8

Well honestly no idea what happens :frowning:
Will add more logs in next release.