Rakma
1
Issue description:
I got a new phone and trying to restore my license key but i get “No license restored …”
Logs:
Upload description: 9249-01
Additional information:
Reproduction steps:
Restore from new phone (Pixel 9 Pro), old phone Pixel 7 Pro
Media provider:
Any provider
Screenshots:
Tolriq
2
Google does not return a license for your account, please be sure to read Troubleshoot license and purchase issues
Rakma
3
thats strange, i made a log from old phone (code: 9249-2)
Tolriq
4
Have you read the FAQ and all the points ?
Rakma
5
yes, i dont think i used another play store account and i did not use Ko-Fi. i did try the backup/restore in the app but no luck
Tolriq
6
I for sure can’t know for you, that’s why the FAQ explains all the things you need to provide.
All I can see is the logs, and Google Play does not return a license for the Google account that have installed the app.
Rakma
7
alright, ill just re-buy it then
Tolriq
8
If you can buy again, then you are using another Google account as Google prevent that.
Rakma
9
after rebooting the device it seems to be working, i don’t see the free trial window anymore in settings