Alternate URL not working

Support
1

Issue description:

With the Emby server configured, I can access it from the LAN but not from Internet.

Logs:

Upload description: debug-20250315_160421.zip

Additional information:

 

 

Reproduction steps:

 

  1. Setup Emby source with both hosts.
  2. Connect to LAN and play a song: works
  3. Cut WiFi and attempt to play a song using LTE to access the service: doesn’t work.
     

Media provider:

Emby

Screenshots:

 

Screenshot 1
Screenshot 11080×2412 553 KB
    

2

You are going too fast, the switch is not instant, Symfonium needs to detect there’s a problem before, to avoid always checking everything and using more battery.

3

Retested after 1h, same experience.
Uploaded new logs (debug-20250315_180511.zip)

4

How have you configured your host?

5

Oh, my apologies, I understood that information would be included in the logs.

Will share that as soon as I get access to the phone again.

6

I had it as:

Primary connection:
Hostname: privateemby.lan
Directory:
Port: 8096

Secondary connection:
Hostname: https://media.public.com
Directory:
Port: 443
Connection type: HTTPS

It failed as reported (LAN works, Internet doesn’t).

I just changed to

Primary connection:
Hostname: privateemby.lan
Directory:
Port: 8096

Secondary connection:
Hostname: media.public.com
Directory:
Port: 443
Connection type: HTTPS

Will give it some time test.

Also, I see only one “connection type entry”, does it apply to both addresses?, just the last one?

LAN connection is HTTP, Internet should be HTTPS

7

Yes an hostname should not have https:// in it in all cases :slight_smile:

The connection type is only for the secondary connection the primary is auto detected.

8

Works now with the stated configuration.

I would prefer to have just the URL text boxes with the full URL in both cases. Either way, the single criteria for (primary vs secondary) would be nice in general (all split, same fields or single URL).

Moving to paid-customer-pokemon-phase. Thanks!

9

In edit mode you are supposed to know what you do and both are split values.