Album Art not shown for few albums in my library

Support
1

Issue description:

Hi! First off, I absolutely love what has been put together with this Symfonium app. The only app that actually works flawlessly and is highly customizable. Bought a license after just a few days playing around with it.

Now my issue:
I have about 1400 albums in my OneDrive, all have proper mp3 tags (or at least I haven’t had problems with my previous mp3 player that played the files from my local device.).
I had symfonium scan my OneDrive folders with my mp3 collection, and it identified every album and indexed everything properly.
But when scrolling through the album overview, I now spot about 15 or so albums for which the album art is now showing. Also when going into those albums, the cover art is not showing.
Each of these albums has both a ‘cover’jpg’ file in the associated folder, as well as embedded album art in the first track’s mp3 tag.

I have tried several things to fix the issue: updating the cover.jpg file, updating the mp3 tags with a different mp3tagging-app than the “mp3Tag” app I normally use. After updating these files I had Symfonium do a re-sync with my OneDrive, but still the cover art for these 15 albums is not showing. I tried the option to ‘change local thumbnail’ for one of the album and choose the option ‘Genertate from tracks’. Also, didn’t bring up the album art.
I then enabled debug mode and opened two of these albums, so that hopefully the logfile would capture info as to why there is a problem with obtaining the art.

In the log I see a lot of entries like:
‘/ImageCacheManager: File already downloading, waiting for end.’
‘/ImageCacheManager: File should have been downloaded but not present.’

The logfile contains info for two of the affected albums:
Away From The World (Deluxe Edition)/C02B34D87E82981E53E2EA06D6466524/'The Boy I Used To Be [EP]/94F5A9A68B94F79FA78C5C9D17021B67/

Any idea or suggestion as to how to fix the issue for these few albums?

Logs:

Upload description: ArjanR75

Additional information:

 

 

Reproduction steps:

 

 

Media provider:

One Drive

Screenshots:

     

2

The app does not try to use the cover file, needs a sync log to see why.

Can you upload the files to https://upload.symfonium.app to see why the tag extractor fails on the images ?

3

Thanks for helping out with this!

For my clarity: Which steps would you like me to perform after I have enabled the debug-mode? Just a full sync of my OneDrive media provider?

4

Start by uploading the media files to repro, then yes a full sync needs to be in the logs with details on what cover file should be used where.

5

I have uploaded the first track of both albums - both tracks contain a cover image. Have also included the cover.jpg files that are present in each album’s folder.
Also uploaded the full-sync logfile.

6

Thanks will be fixed in next release.

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