A couple of my playlists say "Partially Cached" no matter what I do

Support
1

App version

Production

Issue description

I’ve managed to download/cache most of my playlists, without issue, and they all say “status: fully cached.” A couple of them, however, say “partially cahced” no matter what I do. I’ve tried using “remove from cache” and turning off auto-cache, and then re-applying the “add to permanent cache” and auto-caching again, I’ve tried restating the app (and my phone), nothing seems to get them to “fully cached” status.

Device type

Phone

Media provider

Plex

Steps to reproduce

I cannot reproduce the problem. 8 out of 10 playlists work fine. It’s these two. That’s why I need help; I can’t determine where the issue lies.

What I’m doing to cache the playlist is:

  1. Select one of the two problematic playlists
  2. Tap the 3 dots in the top right.
  3. Tap offline cache and download
  4. Select “add to permanent cache.”
  5. Return to the previous menu
  6. Click “configure auto offline cache”
  7. Select “enabled.”
  8. Click “apply.”

Nothing appears in the download queue, and the playlist still shows as “partially cached.”

Screenshots

2026-07-05_15-01-21.png
2026-07-05_15-01-21.png1080×2280 609 KB

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

WraithTDK

2

You probably have some songs not in permanent cache. The log does not show a click on the add to permanent cache.

3

That is certainly my assumption. The question is what do I do about it? I’ve tried using the “move to permanent cache” button and the “add to permanent cache button.” Nothing will get said files to download.

4

I need logs containing those actions to see.

5

The log I uploaded should have had those actions. I’ve uploaded a second log - WraithTDK-PL2 - and here’s a screen recording of me creating it. If the actions in question still aren’t there, I would assume that means that those buttons are not working.

6

Thanks so yes it’s a display error due to mixed content, all your files are cached.

Next release will fix this.

7

Perfect. That does make sense, I couldn’t find any missing tracks. Thanks.