15-days trial period appear on Android TV app

[inazio]

Issue description:

Hi there!
I´m a proud user of Synfonium app since August 2024. A couple of days ago I installed Symfonium on my nVidia Shield Pro and it seems to be working fine, except that it says my trial period ends the 15th February 2026. I don´t need to purchase another license for this device, do I? How can I solve this “issue”? Thanx.
(Please bear with me if this has been covered elsewhere, I couldn´t find it)
I have just uploaded the log.

Logs:

Upload description: inazio

Additional information:

 

 

Reproduction steps:

 

 

Media provider:

Local device

Screenshots:

 

    

[Tolriq]

Troubleshoot license and purchase issues

Most issues are tied to Google Play or users actions, please be sure to read all the following points. If you still have issues contact support with your orderId and details about all the known problems (Can be retrieved from Google Payments) Known problems Purchase issues Play Store issues • Card issues. Not all credit cards works with Google Play and some banks that require user validation in banking apps can fail. You can try another card or paypal purchase • You need to have data sync ena…

[inazio]

I did´nt pay via Google, I paid via Ko-fi 31-08-2024:

[Tolriq]

So you have read the FAQ And know you are supposed to PM me that device trialID on Kofi

[inazio]

Sorry, Tolriq, but where can I find that trialID? I have searched everywhere…

[Tolriq]

You can find your trial ID at the bottom of the purchase page in Symfonium.
If the trial ID is shown as Unknown, this solution will not work, you need to use an unmodified APK and have internet access during the first start of the app.

[inazio]

Ok, I see it now, I will PM you with it then. Thx.