# \#support **URL:** http://support.symfonium.app/tag/support/32.md [Latest](http://support.symfonium.app/latest.md) · [Categories](http://support.symfonium.app/categories.md) · [Tags](http://support.symfonium.app/tags.md) --- ## [Player not working on Android TV](http://support.symfonium.app/t/player-not-working-on-android-tv/13788)
**Author:** [@Byte](http://support.symfonium.app/u/Byte)\ **Replies:** 10\ **Last updated:** [June 18, 2026, 9:45am UTC](http://support.symfonium.app/t/player-not-working-on-android-tv/13788 "2026-06-18T09:45:34Z")
App version Production Issue description Symphonium app on my tv (Mi A Pro) fails to play audio with “Check player is compatible” (rough translation) error message. I’ve uploaded logs (tagged with my forum username). … --- ## [License FAQ: Common Questions and Troubleshooting](http://support.symfonium.app/t/license-faq-common-questions-and-troubleshooting/75)
**Author:** [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Replies:** 0\ **Last updated:** [November 13, 2023, 11:00pm UTC](http://support.symfonium.app/t/license-faq-common-questions-and-troubleshooting/75 "2023-11-13T23:00:00Z")
Most issues are tied to Google Play or to device/account actions. Read all points below carefully. If you still have issues, see the Contact support section at the end of this page. License FAQ Where can I find my orde… --- ## [Secure file sharing with support](http://support.symfonium.app/t/secure-file-sharing-with-support/3011)
**Author:** [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Replies:** 0\ **Last updated:** [December 17, 2023, 10:40am UTC](http://support.symfonium.app/t/secure-file-sharing-with-support/3011 "2023-12-17T10:40:07Z")
Symfonium offers a secure way to share files with support so that only support can access the files. This greatly improve privacy and simplify the process. From your phone or computer Just open https://upload.symfonium.… --- ## [Playback stops randomly / Thumbnails (Images) are disappearing](http://support.symfonium.app/t/playback-stops-randomly-thumbnails-images-are-disappearing/24)
**Author:** [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Replies:** 0\ **Last updated:** [January 21, 2022, 10:40am UTC](http://support.symfonium.app/t/playback-stops-randomly-thumbnails-images-are-disappearing/24 "2022-01-21T10:40:11Z")
Your phone does not respect Android standard and may need some manual configuration to prevent this from happening. See the following site for solutions for most vendors. Even if not obvious those settings can also g… --- ## [Symfonium use lots of battery](http://support.symfonium.app/t/symfonium-use-lots-of-battery/25)
**Author:** [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Replies:** 0\ **Last updated:** [January 21, 2022, 10:44am UTC](http://support.symfonium.app/t/symfonium-use-lots-of-battery/25 "2022-01-21T10:44:13Z")
When casting from Kodi to Chromecast or UPnP devices, Symfonium must proxy the media when your Kodi requires a password. If your Kodi is only on local network, you can remove Kodi password to avoid this step and greatly… --- ## [Plex does not show moods or styles or other album data](http://support.symfonium.app/t/plex-does-not-show-moods-or-styles-or-other-album-data/259)
**Author:** [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Replies:** 0\ **Last updated:** [April 11, 2022, 11:55am UTC](http://support.symfonium.app/t/plex-does-not-show-moods-or-styles-or-other-album-data/259 "2022-04-11T11:55:54Z")
Plex API does not allow to sync all the album data with efficient queries. To be able to gather all the additional data it is necessary to do one request per album, greatly increasing the sync duration. For that reason … --- ## [Symfonium privacy policy](http://support.symfonium.app/t/symfonium-privacy-policy/88)
**Author:** [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Replies:** 0\ **Last updated:** [March 4, 2022, 7:17pm UTC](http://support.symfonium.app/t/symfonium-privacy-policy/88 "2022-03-04T19:17:13Z")
Your privacy is very important. Please read the following about the data that that may be collected in order to enhance the applications. Android applications and personal data No personally identifiable information is… --- ## [Hide the background notifications](http://support.symfonium.app/t/hide-the-background-notifications/117)
**Author:** [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Replies:** 0\ **Last updated:** [December 11, 2023, 11:00pm UTC](http://support.symfonium.app/t/hide-the-background-notifications/117 "2023-12-11T23:00:00Z")
Since Symfonium support many providers and renderers it often have to start a service to manage all that. Google have decided that services must provide a notification so that the users knows something is going on. Unfo… --- ## [How to gather logs and open an issue](http://support.symfonium.app/t/how-to-gather-logs-and-open-an-issue/18)
**Author:** [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Replies:** 0\ **Last updated:** [January 20, 2022, 11:52am UTC](http://support.symfonium.app/t/how-to-gather-logs-and-open-an-issue/18 "2022-01-20T11:52:32Z")
How to gather logs and open an issue Symfonium supports many providers, players, playback modes, devices, and Android configurations. Because every setup is different, most issues cannot be diagnosed from a description a…