"You already own this item" when Trying to buy the licence

App version

Production

Issue description

I’m trying to buy the licence, but when pressing the “buy” button, I have a google play error saying " you already own this item".

It seems I bough it and then was auto refunded, I think maybe due to familly payments not being approved and then expired ( i didn’t see the validation request in time and though the payment was ok) .

Now I try to buy itr again, but play refuses saying I already own the item. I can see it “refunded” on the history page, but I have no way to interract with it, or force rebuy .

I openned a google support ticket on that but they replied that they can’t do anything and I should check with the developper instead.

Device type

Phone

Media provider

Subsonic (Open)

Steps to reproduce

Get the licence and the get refunded
then try to buy again

Additional information

device id: A61F59AE1891C56DF85AFF85CDC5BE0D

Screenshots

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

no logs

I’m so tired of that useless Google …

There’s nothing I can do those messages are from Google / Play Store.

You can force kill play store and clear it’s cache to force it to update it’s status.

Yes I was pretty sure it was on their side .. but since they asked for me to ask you ..
I’ll try to reopen / open another ticket on that.
Thanks for the information.