# Unable to get media provider version with secondary connection

**URL:** <http://support.symfonium.app/t/unable-to-get-media-provider-version-with-secondary-connection/14775>\
**Category:** Support\
**Tags:** handled\
**Created:** [August 22, 2026, 8:47am UTC](http://support.symfonium.app/t/unable-to-get-media-provider-version-with-secondary-connection/14775 "2026-08-22T08:47:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bogdansrb](http://support.symfonium.app/letter_avatar_proxy/v4/letter/b/977dab/32.png) [@bogdansrb](http://support.symfonium.app/u/bogdansrb)\
**Post date:** [August 22, 2026, 8:47am UTC](http://support.symfonium.app/t/unable-to-get-media-provider-version-with-secondary-connection/14775/1 "2026-08-22T08:47:44Z")

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### App version

Production

### Issue description

When adding a secondary connection to my navidrome server, symfonium throws an error “Unable to get media provider version”. However, when trying to add the same URL to a main connection, it works fine.

### Device type

Phone

### Media provider

Subsonic (Open)

### Steps to reproduce

Edit a server  
Add secondary connection  
Add url and port 443, select https  
Update

### I searched existing issues first

on

### I understand that logs are mandatory

on

### Log upload name / description

bogdansrb

---

<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [August 22, 2026, 3:48pm UTC](http://support.symfonium.app/t/unable-to-get-media-provider-version-with-secondary-connection/14775/2 "2026-08-22T15:48:38Z")

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As all the duplicates 😉 You need to have the primary connection working to edit an host. To skip that verification triple click on the provider logo at the top.