# Unable to add provider on Android tv despite working on Android phone

**URL:** <http://support.symfonium.app/t/unable-to-add-provider-on-android-tv-despite-working-on-android-phone/15132>\
**Category:** Support\
**Tags:** handled\
**Created:** [September 19, 2026, 11:35pm UTC](http://support.symfonium.app/t/unable-to-add-provider-on-android-tv-despite-working-on-android-phone/15132 "2026-09-19T23:35:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tbolt2](http://support.symfonium.app/letter_avatar_proxy/v4/letter/t/c5a1d2/32.png) [@tbolt2](http://support.symfonium.app/u/tbolt2)\
**Post date:** [September 19, 2026, 11:35pm UTC](http://support.symfonium.app/t/unable-to-add-provider-on-android-tv-despite-working-on-android-phone/15132/1 "2026-09-19T23:35:28Z")

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### App version

Production

### Issue description

Simply can’t add my jellyfin server onto the android tv version of the app. Jellyfin server is 12.1, can add and works fine with Symphonium on my android phone, when trying to add via Chromecast/Android tv it says that the server is too old and to check the website. Direct credentials and quick connect both yield the same result.

### Device type

Android TV

### Media provider

Jellyfin

### Steps to reproduce

Add provider  
Input details  
Click add  
Error message appears  
Repeat via quick connect  
Same error and option to enable logs  
Enable logs repeat above steps (manual entry of info & also direct connect)  
Send log

### Additional information

Working fine through jellyfin app and symphonium on Android connects no problem. Multiple other apps connecting to the jellyfin service without issue. I have two chromecasts (different hardware versions) that are exhibiting this behaviour, both were working previously on a windows hosted jellyfin instance (since migrated to a Linux hosted instance, still local)

### I searched existing issues first

on

### I understand that logs are mandatory

on

### Log upload name / description

tbolt2

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [September 20, 2026, 5:53am UTC](http://support.symfonium.app/t/unable-to-add-provider-on-android-tv-despite-working-on-android-phone/15132/2 "2026-09-20T05:53:28Z")

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Update to v15.1 see changelog

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<div class="post-metadata">

**Author:** ![tbolt2](http://support.symfonium.app/letter_avatar_proxy/v4/letter/t/c5a1d2/32.png) [@tbolt2](http://support.symfonium.app/u/tbolt2)\
**Post date:** [September 20, 2026, 6:37am UTC](http://support.symfonium.app/t/unable-to-add-provider-on-android-tv-despite-working-on-android-phone/15132/3 "2026-09-20T06:37:41Z")

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Thank you, didn’t see that - will swap to fdroid 👍🏼