# Symfonium support website issue

**URL:** <http://support.symfonium.app/t/symfonium-support-website-issue/9594>\
**Category:** Support\
**Tags:** handled\
**Created:** [July 14, 2025, 10:54am UTC](http://support.symfonium.app/t/symfonium-support-website-issue/9594 "2025-07-14T10:54:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jordinoya99](http://support.symfonium.app/letter_avatar_proxy/v4/letter/j/d9b06d/32.png) [@jordinoya99](http://support.symfonium.app/u/jordinoya99)\
**Post date:** [July 14, 2025, 10:54am UTC](http://support.symfonium.app/t/symfonium-support-website-issue/9594/1 "2025-07-14T10:54:19Z")

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## Issue description:

I want to upload a theme in the styles and themes section of this website but can’t upload any image. It gets stuck with the processing upload message.

## Logs:

Upload description: jordinoya99

## Additional information:

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## Reproduction steps:

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This is not a bug related to the app but to the website.  
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## Media provider:

Any provider

## Screenshots:

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 ![Screenshot 1](http://support.symfonium.app/uploads/default/original/2X/9/92868297fb448151af34c4e2fe7895eef4c89954.jpeg)&nbsp;&nbsp;&nbsp;&nbsp;

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [July 14, 2025, 11:03am UTC](http://support.symfonium.app/t/symfonium-support-website-issue/9594/2 "2025-07-14T11:03:20Z")

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Don’t use firefox it usually bugs with cloudflare.

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<div class="post-metadata">

**Author:** ![LostB053](http://support.symfonium.app/user_avatar/support.symfonium.app/lostb053/32/6806_2.png) [@LostB053](http://support.symfonium.app/u/LostB053)\
**Post date:** [September 18, 2025, 6:43pm UTC](http://support.symfonium.app/t/symfonium-support-website-issue/9594/4 "2025-09-18T18:43:32Z")

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I’m having same issue on Chrome Android, Quetta, haven’t tried edge.