# Symfonium fails to sync with a Subsonic (Navidrome) Provider

**URL:** <http://support.symfonium.app/t/symfonium-fails-to-sync-with-a-subsonic-navidrome-provider/14890>\
**Category:** Support\
**Tags:** handled\
**Created:** [September 1, 2026, 5:45am UTC](http://support.symfonium.app/t/symfonium-fails-to-sync-with-a-subsonic-navidrome-provider/14890 "2026-09-01T05:45:19Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![sg108](http://support.symfonium.app/letter_avatar_proxy/v4/letter/s/c0e974/32.png) [@sg108](http://support.symfonium.app/u/sg108)\
**Post date:** [September 1, 2026, 5:45am UTC](http://support.symfonium.app/t/symfonium-fails-to-sync-with-a-subsonic-navidrome-provider/14890/1 "2026-09-01T05:45:19Z")

</div>

### App version

Production

### Issue description

Since a recent update, Symfonium can no longer sync with a Navidrome server via the Subsonic provider.

### Device type

Phone

### Media provider

Subsonic (Open)

### Steps to reproduce

1. Open Settings.
2. Go to ‘Sync Manager’
3. Tap the ‘Sync’ button next to a Subsonic provider.
4. The UI briefly flashes but the sync never starts. New media on the Navidrome server is not picked up.

### Additional information

This Navidrome server has been syncing successfully until recently and no changes have been made to it. Deleting the Subsonic provider and recreating it does not fix the issue.

### I searched existing issues first

on

### I understand that logs are mandatory

on

### Log upload name / description

sg108

---

<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [September 1, 2026, 6:39am UTC](http://support.symfonium.app/t/symfonium-fails-to-sync-with-a-subsonic-navidrome-provider/14890/2 "2026-09-01T06:39:35Z")

</div>

```auto
2026-09-01 15:24:21.973 Verbose SubsonicLogger <-- [394] {"subsonic-response":{"status":"ok","version":"1.16.1","type":"navidrome","serverVersion":"0.50.1 (f69c27d1)","openSubsonic":true,"openSubsonicExtensions":{}}}

```

You are using a very old Navidrome version returning invalid data.