Symfonium does not download files

Support
1

App version

Production

Issue description

Hello,

I hope you are doing well!

I have enabled auto media cache on my provider but there does not seem to be any downloads.

Any help would be greatly appreciated, thanks!

Device type

Phone

Media provider

Navidrome

Steps to reproduce

  1. Open Manage Media Providers
  2. Select navidrome server
  3. Enable Automatic media offline cache
  4. Resync the server
  5. None of the files have been downloaded :frowning:

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

pixel1278

2

The logs does not show the sync. Please provide a log actually doing your reproduction steps.

3

Sorry, I thought I did that.

I synced by going to sync manager in settings.

I have uploaded the logs to the same file: pixel1278

Thanks!

4

You have limited the auto sync to a specific library and all the files from that library are already cached.

5

I apologize, maybe I am misunderstanding something.

What do you mean “already cached”? Does it mean that all files have already been downloaded? If not, how can I achieve that? That is my main goal; to make available all the files for offline use.

My offline files are still empty.

Screenshot_2026-05-13-22-44-26-79_5a95cb7a76adf25e43f1cd66aca96a7a
Screenshot_2026-05-13-22-44-26-79_5a95cb7a76adf25e43f1cd66aca96a7a1080×2412 234 KB

I just synced.

Screenshot_2026-05-13-22-44-34-76_5a95cb7a76adf25e43f1cd66aca96a7a
Screenshot_2026-05-13-22-44-34-76_5a95cb7a76adf25e43f1cd66aca96a7a1080×2412 233 KB

I only have one library on my server and it is not empty…

Thank you for your time!

6

In the provider settings you have filtered the library that are offline cached.

7

It works, thanks!
I enabled the folder because it was under “Cached libraries” in Automatic media offline cache. I did not realize that was the filtering list, I thought it was selecting which libraries to download.

Thank you for your time!