Some Tracks Dont Play All The Way Through

Support
1

App version

Production

Issue description

I have music stored on Onedrive, both flac and mp3 format. Sometimes when playing a track, the sound just stops - silence. The track shows as continuing playing in Symfonium, but no sound. If I play the track direct from Onedrive, the complete track is there.

Device type

Phone

Media provider

OneDrive

Steps to reproduce

Choose a track and press play. It doesn’t do it on everything, but does it enough to be annoying.

Additional information

I turned on debug mode, and it has occurred with this active.

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

Dont know - just pressed Share With Support .

2

The logs does not really show any issue inside the app, does it always happen when connected to some BT device ? Try to disable system eq in Symfonium EQ settings.

3

Hi

This happens on all BT devices I have tried - earbuds / car / Alexa Echo. and system eq doesn’t affect things.

HOWEVER, I have discovered the when it happens, if I go to the progress bar and pull it back a few minutes, then it will generally play all they way through !